Luxury Housekeeping Supervisor - Lead Five-Star Service

Montcalm Collection; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Montcalm Collection in London is seeking a Housekeeping Supervisor to assist the Executive Housekeeper in leading a luxury housekeeping team across guest rooms, public areas and back-of-house spaces. You will supervise daily operations, allocate tasks, conduct inspections and ensure staff are trained, motivated and deliver a five-star guest experience, upholding Montcalm's high standards of hospitality.

Flexibility to work weekends/evenings, strong eye for detail and hands-on leadership style

Qualifications

• Previous experience in a housekeeping supervisory role, ideally within a luxury hotel.
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of housekeeping systems and Microsoft Office Suite.

Responsibilities

• Supervise daily housekeeping operations, ensuring all areas are cleaned to five-star standards.
• Conduct daily room, corridor, and public area inspections, addressing any deficiencies.
• Allocate tasks and monitor workload to ensure efficient use of staff resources.
• Ensure departure rooms are prioritised to support smooth guest check-ins.
• Oversee staff grooming, presentation, and compliance with professional standards.
• Support the training, development, and performance evaluation of team members.
• Handle guest requests and complaints promptly and professionally.
• Collaborate with Front Office regarding room moves, early arrivals, and special requests.
• Monitor supply levels of linens, amenities, and cleaning products; assist with ordering and stock control.
• Ensure proper handling, storage, and use of cleaning equipment and chemicals.
• Maintain accurate records of room status, lost & found items, and housekeeping activities.
• Support onboarding of new colleagues and delivery of safety and operational training.
• Foster a culture of teamwork, accountability, and continuous improvement.

Skills

Leadership

Organisation

Communication

Multitasking

Housekeeping systems

MS Office

Tools

Microsoft Office Suite

Job description

Montcalm Collection in London is seeking a Housekeeping Supervisor to assist the Executive Housekeeper in leading a luxury housekeeping team across guest rooms, public areas and back-of-house spaces. You will supervise daily operations, allocate tasks, conduct inspections and ensure staff are trained, motivated and deliver a five-star guest experience, upholding Montcalm's high standards of hospitality.

Flexibility to work weekends/evenings, strong eye for detail and hands-on leadership style