Fitness Manager

Westfield Health; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in health and fitness is seeking a Fitness Manager to lead a dynamic team of fitness coaches and personal trainers. This role is pivotal in delivering exceptional customer service and creating a vibrant training environment. The ideal candidate will inspire members to embrace a healthy lifestyle while managing the gym floor and personal training services. With a commitment to inclusivity and employee wellbeing, this organization offers a supportive workplace culture and numerous benefits, making it an exciting opportunity for those passionate about fitness and community engagement.

Benefits

Health Cash Plan

Private Medical Insurance

Free access to on-demand wellbeing classes

Rewards Hub with discounts

Incremental annual leave

Service awards after 5 years

Qualifications

• Minimum of 2 years’ experience in a gym environment.
• Experience in teaching various gym and studio classes.

Responsibilities

• Lead and manage the gym’s fitness team including personal trainers.
• Ensure high standards of customer service and cleanliness.

Skills

Communication

Planning and Organisation

People Management

Report Creation and Presentation

Education

Level 2 Gym Instructor

Level 3 Personal Training

Job description

Job title	Fitness Manager
Location	Central London
Opportunity	Full Time, Permanent

The Fitness Manager will be responsible for the gym floor and Personal Training proposition to our members. You will manage a team of fitness coaches and personal trainers leading them to deliver a world class fitness proposition, provide a 5* customer service, and create a positive training environment for our members.

Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the Fitness Manager supports our mission by inspiring our members to live a healthy and active lifestyle.

We are proud to be a committed member of inclusive employers and we welcome applications from people of all backgrounds and experience levels.

We are a Disability Confident Committed employer, if this applies to you, please tick to apply as a Disability Confident Candidate when prompted.

We don’t expect you to have experience in everything on this advert, if something interests you, we would really like you to apply!

About the role:

• Lead and manage the gym’s fitness team, including personal trainers and instructors
• Develop strong relationships with members, fostering a supportive and positive gym environment
• Ensure high standards of customer service and cleanliness across the gym floor and studios
• Recruit, train and mentor fitness staff
• Achieve PT revenue targets monthly and quarterly
• Deliver PT sessions and classes
• Working in collaboration with the Studio Manager to ensure attendance for classes is high and the product is at a high standard
• Supporting outreach and awareness events to engage and attract new members

About you:

Education and Qualifications

• Level 2 Gym Instructor and Level 3 Personal Training

Experience

• Minimum of 2 years’ experience being on a gym floor environment
• Teaching a variety of studio and gym floor-based classes
• Delivering personal training sessions

Skills

• Ability to communicate efficiently and effectively
• Strong planning and organisation skills
• People management
• Ability to create and present department reports when required

The Westfield Way

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the prestigious Investors in People Goldaccreditation!

Our co-created Values reflect the ‘way we do things around here’. The Fitness & Studio Manager will be expected to demonstrate these values in all aspects of their role.

• We care

• We’re in it together

• We are explorers

• We own it

To find out more about what makes up each of our Values, please see our website.

Life at Westfield

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us -and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our on-demand classes and resources available on our Wellbeing app. We care about our people and carry out annual surveys to gather feedback on what our colleagues are thinking and want for their future at Westfield. Additionally, we reward and celebrate the contributions of our colleagues through annual recognition events.

Make the most of our Rewards Hub, where you can access exclusive offers and discounts from over 1,000 popular retailers and restaurants. In addition, we also offer incremental annual leave and service awards to our colleagues after 5 years’ service.

To see more of our benefits, please go to our website.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values we are looking for within this role.

If you feel that you have the skills and values to carry out this role, please apply by submitting your CV and provide information about your relevant skills and experience.

We’re so excited to meet you!

Support with your application

We value inclusivity and want to make sure our application process is open and accessible to all candidates. As a Disability Confident Employer, we're dedicated to providing reasonable adjustments to ensure the recruitment process is as comfortable as possible. If you would like any further information or support, please email [e-mail]