Fitness Manager - Chiswick

Lampton Leisure; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a community-focused organization as a Fitness Manager, where your leadership will enhance the fitness journey for all members. In this role, you will oversee the fitness department, ensuring exceptional service and safety while managing a dedicated team. With flexible hours and a commitment to personal growth, this position offers a unique opportunity to make a positive impact on health and wellbeing in the community. Enjoy various perks, including gym membership and career development opportunities, as you contribute to an inclusive and supportive environment.

Benefits

Annual pay reviews

22 days holiday allowance

Free gym membership

Enhanced maternity and paternity leave

Exclusive discounts

Staff wellbeing perks

Sustainability perks

Career growth opportunities

Qualifications

• Previous experience as a Fitness Manager is essential.
• Strong mentoring and coaching skills are required.

Responsibilities

• Manage the fitness department, ensuring high-quality customer experience.
• Conduct Duty Manager shifts and handle health and safety incidents.
• Line manage and develop the fitness team.

Skills

Fitness Management

Customer Service

Team Leadership

Health and Safety Compliance

First Aid

Budget Management

Education

Level 2 Fitness Qualification

First Aid at Work Qualification

National Pool Lifeguard Qualification (NPLQ)

Job description

Job Advert

About Lampton Leisure

Lampton Leisure is a community-focused organization with health and wellbeing at its core. We understand that everyone’s health journey is unique and personal, and we offer a range of fitness and wellbeing facilities for people of all experience levels. Our mission is to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, ensuring an enjoyable customer experience across all our leisure centres in West London.

Why Join Lampton Leisure?

• We are an LLW employer, offering annual pay reviews
• 22 days holiday allowance, plus bank holidays
• Free GOLD gym membership
• Enhanced Maternity and Paternity leave and Pension Scheme
• Exclusive Discounts - save with Lampton Rewards and EE mobile offers
• Refer a Friend Scheme - earn up to £250 for each new employee referred
• Staff wellbeing perks - online GP access, EAP, health testing, flu jabs, and eye care vouchers
• Sustainability Perks - cycle to work and electric car salary sacrifice scheme
• Career Growth – CPD training, structured development, and leadership opportunities

About the Job

As a Fitness Manager at Lampton Leisure, you will be responsible for the day-to-day running of the fitness department and team, ensuring a safe, enjoyable, and high-quality customer experience. You will also conduct at least two duty manager shifts per week. Additionally, you will proactively manage team performance, set targets, and provide constructive feedback to support the team in maintaining high standards.

You will serve as a key holder for the building, responsible for opening and closing the site during your shifts. Our sites operate from 6am to 10pm, so flexibility with working hours is essential.

Key Responsibilities

• Ensure the delivery of an exceptional fitness experience for members, bringing fitness equipment to life and ensuring the team has the right expertise
• Perform Duty Manager duties, including opening and closing the site, handling H&S incidents, safeguarding concerns, and conducting pool hygiene and safety checks during shifts
• Establish and maintain excellent relationships with customers, handling and escalating complaints appropriately
• Continuously review and improve fitness equipment, programmes, and activities
• Manage the fitness budget, stock takes, and inventories
• Support the centre in achieving targets and KPIs
• Ensure compliance with health and safety procedures, addressing issues promptly
• Line manage, coach, and develop the fitness team, keeping them updated on industry developments and promoting active, healthy lifestyles

Experience and Qualifications Required

• Previous experience as a Fitness Manager
• Minimum Level 2 fitness qualification or equivalent
• Ability to work towards or hold a First Aid at Work Qualification
• Ability to work towards or hold a National Pool Lifeguard Qualification (NPLQ)
• Target-driven, proactive, and able to meet deadlines
• Strong mentoring, motivation, coaching, and development skills
• Excellent communication skills and experience in delivering first-class customer service

Due to business needs, interviews may be held before the closing date, and the role may close early if many applications are received. Early application is encouraged.

Diversity, equity, and inclusion are core values. Lampton Group is an equal opportunities employer. We support reasonable adjustments during the recruitment process.

Note: This post is exempt under the Rehabilitation of Offenders Act 1974 and is conditional upon a satisfactory DBS check.