FIT Sales Consultant
Abercrombie & Kent (Monaco) SAM
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Benefits offered by this job
Job summary
Abercrombie & Kent Travel Group in Cheltenham seeks a Tailor Made Sales Consultant to design and price luxury tailor-made programs across Europe for travel advisors and sales offices. You will work to achieve sales and margin goals, negotiating with hotels and land providers while ensuring high-quality, operational itineraries.
You will cost programmes accurately, use the in-house reservations system, and actively pursue new products to grow business with a global client base of luxury travel
Qualifications
- Confident, positive attitude essential for client-facing role.
- Strong spoken and written communication skills; proficiency in English.
- Second European language advantageous for a global client base.
- Good knowledge of Europe geography enhances itinerary design and pricing.
- Proficiency in MS Office (Outlook, Word, Teams, Excel) required.
- Demonstrated sales drive with ability to meet or exceed targets.
- Real passion for travel and ability to build strong client relationships.
Responsibilities
- Design tailor-made FIT programmes for A&K sales offices or travel advisors, checking feasibility of itineraries and making suggestions.
- Meet or exceed turnaround, sales, conversion and margin targets.
- Negotiate better hotel and land provider rates where possible.
- Cost each programme accurately and within agreed time frames using the in-house reservations system.
- Active follow-up on all new quotes until a definitive result is obtained.
- Set up files on confirmation and ensure reservations are accurate before handover to operator.
- Explore new products and opportunities to increase sales to existing and new clients.
- Check costings and itinerary content of programmes prepared by other team members when requested.
- Verify final itinerary and Supplier Information Report before sending to suppliers.
- Build strong relationships with a global luxury travel industry clientele to encourage repeat business.
Skills
Tools
Job description
Come and join one of the world's leading luxury travel brands.
A&K Travel Group is a dynamic collection of travel and cruise companies, including Abercrombie & Kent, Crystal, and the world's oldest travel agency, Cox & Kings. We create unique, immersive travel experiences worldwide. Our people make us a great place to work, fostering a supportive environment with ongoing training and global career opportunities. We also make a difference: Abercrombie & Kent Philanthropy has supported communities for 40 years, and we were recognised by Which? for exceptional client care during the pandemic.
Position: Tailor Made Sales Consultant
Department: Tailor Made Journeys and/or Agency Sales, Full Time
Location: Cheltenham, but you may be required to work at such other location(s) as the Company may require
Reports to : FIT Manager
Using the client brief and subsequent qualifying process this role involves building and pricing creative luxury tailor-made programs for travel across Europe. The Consultant will be responsible for achieving sales and margin goals, along with designing programs which are operationally sound. Ultimately the aim is to exceed expectations of our guests, sales offices and travel advisors so the return to A&K again and again.
- To design tailor-made FIT programmes for A&K sales offices or travel advisors, checking the feasibility of itineraries and making suggestions as appropriate.
- Meet or exceed set and agreed turnaround, sales, conversion and margin targets.
- To negotiate better hotel and land provider rates rates where possible
- To cost each programme accurately, competitively and to the required level of quality within the agreed time frame whilst maintaining creativity, using the in-house reservations system
- To actively follow up on all new business quoted until a definitive result is obtained.
- On confirmation, set up the file and ensure the reservation system are accurate before handing over to the operator.
- To actively investigate new products and opportunities to achieve greater sales to existing and new clients.
- To check, when requested, costings and itinerary content of programmes which have been set up by other team members.
- To check the final itinerary and Supplier Information Report before it is sent to all suppliers, as required.
- To built strong relationships with a global clientele of luxury travel industry professionals in order to encourage repeat business.
- To ensure appropriate terms are sent to clients and deposits taken
- To create financial statements, including matters related to travel advisor commissions
- To ensure that correct funds are received from a client by the agreed dates
- To develop an itinerary which is operationally viable from the outset
- To assist managers and operations staff in handling issues as they arise
- To provide Quality Control information to the Manager/Supervisor as required
- To proactively participate in, and provide training on destinations, products and procedures
- To provide emergency mobile telephone service on a rota basis and provide all necessary information for the emergency file
- General office duties such as answering telephone etc.
- Any other reasonable duties as requested by the Manager/Supervisor
- Provide guidance and assistance to members of staff in other European A&K DMC locations.
- A confident, positive attitude
- Strong spoken and written communication skills. A second European language is advantageous
- A Good level of geographical and general knowledge of Europe is advantageous
- Up-to-date knowledge of Outlook, Word, Teams and Excel
- A natural affinity for sales and (over) achieving goals
- A real passion for travel
- Ability to multi-task and work under pressure
- Attention to detail
- A willingness to develop relationships with clients
- Good and effective time management
- Competitive salary plus commission plan
- Company pension salary exchange plan from start of employment, with employer contributions increasing after 5 and 10 years of service
- 25 days annual leave - in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
- Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)
- Discounted Gym Membership - we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.
- Private Healthcare through BUPA - individual and family cover, at your own cost
- Life Assurance (2x base salary paid out as a tax-free sum)
- Enhanced Paid Parental Leave
- Employee Assistance Program - includes access to wellbeing resources and counselling
- £1,000 Recruitment Referral Bonus
- Cycle to work scheme
- Season Ticket Loans
- Regular Social Events
This Role Profile highlights the key responsibilities but is not intended to be exhaustive.
Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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