FIT Sales Consultant

Abercrombie & Kent Europe; Cheltenham; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Company pension salary exchange

25 days annual leave

Discounted trips – A&K Travel Group

Private healthcare

Life assurance

Cycle to work scheme

Recruitment referral bonus

Season ticket loans

Job summary

Abercrombie & Kent Europe is seeking a Tailor Made Sales Consultant in Cheltenham to design luxury, tailor-made itineraries across Europe and to work with travel advisors and sales offices. You will ensure feasibility, pricing accuracy, and timely delivery while pursuing sales and margin targets.

You will build relationships with luxury clients and suppliers, negotiate rates, and contribute to a high-quality, seamless client experience with a focus on exceptional service and operational

Qualifications

• Strong spoken and written communication skills.
• A second European language is advantageous.
• Good geographical and general knowledge of Europe.
• Up-to-date knowledge of Outlook, Word, Teams and Excel.

Responsibilities

• Design tailor-made FIT programmes for A&K sales offices or travel advisors and check itinerary feasibility.
• Meet or exceed turnaround, sales, conversion and margin targets.
• Negotiate hotel and land provider rates where possible to optimize value.
• Cost programmes accurately and ensure timely handover to operators.

Skills

Strong communication

Second European language

Geographical Europe knowledge

Outlook/Word/Teams/Excel

Sales & targets

Multi-tasking under pressure

Attention to detail

Time management

Relationship building

Tools

Outlook

Word

Teams

Excel

Job description

Job Description:Come and join one of the world’s leading luxury travel brands.A&K Travel Group is a dynamic collection of travel and cruise companies, including Abercrombie & Kent, Crystal, and the world’s oldest travel agency, Cox & Kings. We create unique, immersive travel experiences worldwide. Our people make us a great place to work, fostering a supportive environment with ongoing training and global career opportunities. We also make a difference: Abercrombie & Kent Philanthropy has supported communities for 40 years, and we were recognised by Which? for exceptional client care during the pandemic.ROLE PROFILEPosition: Tailor Made Sales ConsultantDepartment: Tailor Made Journeys and/or Agency Sales, Full TimeLocation: Cheltenham, but you may be required to work at such other location(s) as the Company may requireReports to: FIT ManagerPURPOSE:Using the client brief and subsequent qualifying process this role involves building and pricing creative luxury tailor-made programs for travel across Europe. The Consultant will be responsible for achieving sales and margin goals, along with designing programs which are operationally sound. Ultimately the aim is to exceed expectations of our guests, sales offices and travel advisors so the return to A&K again and again.RESPONSIBILITIES:SummaryTo design tailor-made FIT programmes for A&K sales offices or travel advisors, checking the feasibility of itineraries and making suggestions as appropriate.Meet or exceed set and agreed turnaround, sales, conversion and margin targets.To negotiate better hotel and land provider rates rates where possibleTo cost each programme accurately, competitively and to the required level of quality within the agreed time frame whilst maintaining creativity, using the in-house reservations systemTo actively follow up on all new business quoted until a definitive result is obtained.On confirmation, set up the file and ensure the reservation system are accurate before handing over to the operator.To actively investigate new products and opportunities to achieve greater sales to existing and new clients.To check, when requested, costings and itinerary content of programmes which have been set up by other team members.To check the final itinerary and Supplier Information Report before it is sent to all suppliers, as required.To built strong relationships with a global clientele of luxury travel industry professionals in order to encourage repeat business.FinancialTo ensure appropriate terms are sent to clients and deposits takenTo create financial statements, including matters related to travel advisor commissionsTo ensure that correct funds are received from a client by the agreed datesQuality Control / Customer Service:To develop an itinerary which is operationally viable from the outsetTo assist managers and operations staff in handling issues as they ariseTo provide Quality Control information to the Manager/Supervisor as requiredTo proactively participate in, and provide training on destinations, products and proceduresGeneralTo provide emergency mobile telephone service on a rota basis and provide all necessary information for the emergency fileGeneral office duties such as answering telephone etc.Any other reasonable duties as requested by the Manager/SupervisorProvide guidance and assistance to members of staff in other European A&K DMC locations.EXPERIENCE & QUALIFICATIONS:Desired Skills-Set:A confident, positive attitudeStrong spoken and written communication skills. A second European language is advantageousA Good level of geographical and general knowledge of Europe is advantageousUp-to-date knowledge of Outlook, Word, Teams and ExcelA natural affinity for sales and (over) achieving goalsA real passion for travelAbility to multi-task and work under pressureAttention to detailA willingness to develop relationships with clientsGood and effective time managementWHAT WE OFFER:Competitive salary plus commission planCompany pension salary exchange plan from start of employment, with employer contributions increasing after 5 and 10 years of service25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 daysDiscounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)Discounted Gym Membership – we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.Private Healthcare through BUPA – individual and family cover, at your own costLife Assurance (2x base salary paid out as a tax-free sum)Enhanced Paid Parental LeaveEmployee Assistance Program – includes access to wellbeing resources and counselling£1,000 Recruitment Referral BonusCycle to work schemeSeason Ticket LoansRegular Social EventsThis Role Profile highlights the key responsibilities but is not intended to be exhaustive.EEO StatementAbercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.