Private Client Manager - Harrods

Abercrombie-; City Of London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary + commission

Company pension plan

25 days annual leave + option to buy/s

Discounted trips through A&K Travel

Discounted Gym Membership (up to £35)

Private Healthcare via BUPA

Enhanced Paid Parental Leave

Employee Assistance Program

£1,000 Recruitment Referral Bonus

Cycle to work scheme

Season Ticket Loans

Regular Social Events

Job summary

Abercrombie & Kent Europe is seeking a Private Client Manager for Harrods to develop bespoke luxury itineraries, manage end-to-end travel arrangements, and grow a high-value client base. You will meet clients in-store, tailor proposals, and coordinate with suppliers to deliver exceptional experiences.

You will build strong destination knowledge, maintain ongoing client relationships, and participate in events while aiming to exceed client expectations and achieve sales targets.

Qualifications

• 2 years’ experience in travel sales.
• Strong understanding of luxury travel industry and client expectations.
• Excellent communication and presentation skills.

Responsibilities

• Develop destination knowledge worldwide through training, updates, and educational trips.
• Conduct face-to-face client meetings and appointments when in Harrods.
• Deliver proposals and quotes within 24 hours with clear client communication.
• Manage the sales process from enquiry to booking and drive conversions.
• Maintain ongoing client relationships with pre- and post-travel contact and feedback.
• Represent A&K at client events as brand ambassador.

Skills

Travel sales experience

Luxury travel knowledge

Sales-driven

Attention to detail

Team player

Tools

Amadeus

Job description

Job Description:Private Client Manager – HarrodsCome and join one of the world’s leading luxury travel brands.60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high expectations.With 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can’t be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you’ll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There’s always a buzz in the office about the latest ways we’ve gone the extra mile.PURPOSE: The role of a Private Client Manager is to take responsibility for existing Abercrombie & Kent clients and build upon our growing client base. You will be creating memorable journeys, looking after the client from initial contact through to building itineraries, confirming travel arrangements, making contact upon their return, and setting up their next exciting experience of Abercrombie & Kent.RESPONSIBILITIES:Develop strong destination knowledge worldwide, through regular training, marketing updates, and educational trips.Collaborate with your Sales Manager in daily catch-ups to review workload, pipeline, and priorities.Conduct face to face client sales meetings and appointments when in HarrodsUse effective questioning to understand client needs and create bespoke itineraries that align with their preferences.Research flight schedules, hotel availability and other Amadeus procedures as necessaryDeliver proposals and quotes within 24 hours where possible, ensuring clear communication with the client throughout.Actively manage the sales process from enquiry to booking, applying proven sales techniques to drive conversion.Follow up on all proposals, capture reasons for lost bookings, and use insights to refine future sales efforts.Maintain ongoing client relationships through consistent updates, pre- and post-travel calls, and encouraging feedback.Handle any post-travel issues with professionalism, aiming to exceed expectations and secure repeat business.Develop and maintain a network of existing and new clientele through outbound sales calls, emails and in person appointments (including international) in order to build relationshipsBuilding Client base of repeat businessPro-active engagement of databaseWork towards individual and team sales targets, focusing on revenue growth and margin protection.Support colleagues during absences to ensure a seamless client experience.Participate in skills development, share expertise during training, and contribute ideas for process improvement.Represent A&K at client events, acting as a brand ambassador.ABOUT YOU:Passionate about travel, with 2 years’ experience in travel salesStrong understanding of the luxury travel industry and client expectationsSales-driven and motivated by targets and resultsExceptional attention to detail and commitment to qualityA positive, collaborative team player with a can-do attitudeEnthusiastic, personable, and keen to grow within the travel industryWHAT WE OFFER:Competitive salary plus commissionCompany pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 daysDiscounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)Discounted Gym Membership – we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlexLife AssurancePrivate Healthcare through BUPA – individual and family cover, at your own costsEnhanced Paid Parental LeaveEmployee Assistance Program – includes access to wellbeing resources and counselling£1,000 Recruitment Referral BonusCycle to work schemeSeason Ticket LoansRegular Social EventsWhy work for A&KWhat makes A&K a great place to work is the people. It’s our people who foster the supportive environment that will make you proud to work for A&K. There will also be ongoing training and the opportunity to progress your career – not just in the UK but as part of our global business.We’re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has supported local communities around the world for the past 40 years, and we were recognised by Which? for looking after our clients during the pandemic.EEO StatementAbercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.