First Response Technician

Müller UK & Ireland; Manchester; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual bonus up to 5%

Pension with Müller matching up to 8%

Life assurance at 2x annual salary

33 days annual leave including bankhol

Müller Rewards discount platform

Free onsite parking

Employee assistance programme and well

Job summary

Müller Milk & Ingredients in Manchester is seeking a First Response Technician to provide rapid technical support to our frontline teams, helping to optimise performance, minimise downtime and drive operational excellence.

You'll join a high-performing engineering and production team, identify root causes, coach colleagues and deliver sustainable solutions that improve site performance. Shift Pattern: 4 on 4 off Days & Nights (7am-7pm / 7pm-7am).

Qualifications

• Experience in a food manufacturing or FMCG environment.
• Proven problem-solving and root-cause analysis skills.
• Proactive continuous improvement approach.
• Ability to coach frontline teams and transfer knowledge.
• Collaborative team player with cross-functional work.

Responsibilities

• Provide first-line technical support to production teams on site.
• Identify root causes and implement long-term fixes using PDCA.
• Coach and develop frontline colleagues to improve technical capability.
• Work with Rapid Response Engineers to resolve issues quickly.
• Drive operational excellence projects to reduce downtime and waste.

Skills

Food manufacturing experience

Technical problem-solving

Root cause analysis

Continuous improvement mindset

Coaching colleagues

Education

Engineering qualification

Job description

First Response Technician

Manchester | Permanent

Are you a technically minded problem-solver with experience in food manufacturing and a passion for continuous improvement?

At Müller Milk & Ingredients, we're looking for a First Response Technician to provide rapid technical support to our frontline teams, helping to optimise performance, minimise downtime and drive operational excellence. Working as part of a high-performing engineering and production team, you'll play a key role in identifying root causes, coaching colleagues and delivering sustainable solutions that improve site performance.

Shift Pattern: 4 on 4 off Days & Nights (7am-7pm / 7pm-7am)

You’ll gain exposure to:

• Providing first-line technical support to production teams across the site
• Using problem-solving tools and PDCA methodologies to identify and implement long-term fixes
• Coaching and developing frontline colleagues to improve technical capability and ownership
• Working closely with Rapid Response Engineers to resolve issues quickly and effectively
• Driving operational excellence projects that improve performance, reduce waste and enhance reliability

What you’ll bring:

• Previous experience within a food manufacturing, FMCG or production environment
• Strong technical understanding with a relevant engineering or technical qualification
• Excellent problem-solving and root cause analysis skills
• A proactive approach to continuous improvement and operational excellence
• Ability to coach and support colleagues in developing technical knowledge and problem-solving capability
• Experience working collaboratively within cross-functional teams
• Good understanding of maintenance excellence and asset care principles
• A strong commitment to health, safety and quality standards

Behaviours you live by

We're looking for someone who is concerned with the how as much as the what. You'll embrace our Müller behaviours and bring them to life every day:

Be Bold | Own It | We Care | One Team

No Hard Graft Goes Unnoticed:

• Annual bonus opportunity (up to 5%)
• Salary sacrifice pension scheme with Müller matching contributions up to 8%
• Life assurance at 2x annual salary
• 33 days annual leave (including bank holidays), pro rata
• Müller Rewards discount platform offering savings across shopping, travel, leisure and more
• Free onsite parking
• Employee assistance programme and wellbeing support

Pour in the Passion. Love the Result.

If you're looking for an opportunity to develop your technical expertise, make a real impact on operational performance and be part of a team committed to continuous improvement, we'd love to hear from you. Whether you're looking to take the next step in your career or bring your existing experience into a fast-paced manufacturing environment, this could be your next opportunity with Müller.

#hiring