Technical Support Analyst

Müller UK & Ireland; Market Drayton; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary + bonus

Hybrid working

Life Assurance

Holiday entitlement 25 days + BH

Enhanced family leave

Pension with matched contributions

Müller Rewards discounts

Learning and progression opportunities

Brand recognition

Job summary

Müller UK & Ireland is seeking a Technical Support Analyst in Market Drayton to join our UK-based Technical Support Operations team. You’ll deliver skilled 2nd line IT support across a fast-paced manufacturing environment, on-site and remotely, ensuring excellent user experience and ongoing service improvements.

You’ll work with Microsoft 365, Windows devices and workplace services, collaborating with colleagues to maintain security, documentation and high service quality.

Qualifications

• 2nd line IT support experience in a fast-paced business environment.
• Strong troubleshooting skills across Microsoft technologies and end-user devices.
• Excellent communication with technical and non-technical colleagues.
• Ability to work independently, manage priorities and take ownership.

Responsibilities

• Deliver 2nd line IT support, resolving incidents with a customer-first approach.
• Investigate issues and keep users informed through resolution.
• Support and maintain Microsoft 365, Windows devices and workplace services.
• Provide hands-on IT support across Müller sites and build stakeholder relationships.
• Manage end-user devices lifecycle including deployment and asset management.
• Contribute to IT projects, rollouts and service improvements.
• Maintain documentation, security, compliance and operational excellence.
• Collaborate with Service Desk, Infrastructure, Security and partners to deliver reliable IT services.
• Support security initiatives, patching and compliance requirements.

Skills

2nd line IT support

Microsoft 365

End-user devices

Strong customer service

On-site support

Tools

Microsoft 365 admin center

Job description

Join Our Team as a Technical Support Analyst

Location: Market Drayton

Contract: Full-Time, Permanent

Hours: Monday-Friday (40 hours)

Join a Family Business That Invests in People

At Müller, we're more than just the UK's favourite dairy company. We're a family-owned business with over 31,000 colleagues across Europe, built on strong values, long-term thinking, and a genuine commitment to looking after our people.

As we continue to invest in technology and digital transformation, we're looking for a passionate Technical Support Analyst to join our UK-based Technical Support Operations team. This is a fantastic opportunity for someone who enjoys solving problems, working with people, and delivering excellent IT support across a fast-paced manufacturing business.

If you thrive on variety, enjoy being hands-on, and want to be part of a team that genuinely makes a difference every day, we'd love to hear from you.

What's In It For You?

We believe in rewarding our people and supporting them both professionally and personally. You'll benefit from:

• A competitive salary with an annual bonus scheme
• Hybrid working policy
• Life Assurance and Health Cash Plan
• 25 days holiday plus bank holidays, increasing with service
• Enhanced Maternity, Paternity, Family and Bereavement Leave
• Company pension scheme with matched contributions up to 8%
• Access to Müller Rewards with hundreds of online and in-store discounts
• Ongoing learning, development and career progression opportunities
• The opportunity to work for one of the UK's most recognised and trusted brands

What You'll Do

As a Technical Support Analyst, you'll play a vital role in keeping our colleagues connected, productive and supported. You'll be the face of Group IT for many of our users, providing expert technical support both remotely and on-site across Müller locations. Working as part of our Technical Support Operations team, you'll take ownership of issues from start to finish, deliver an outstanding customer experience, and contribute to the continuous improvement of our IT services.

• Deliver exceptional 2nd line support, resolving incidents and service requests with a customer-first approach.
• Take ownership of technical issues from initial investigation through to resolution, keeping users informed every step of the way.
• Support and maintain Microsoft 365, Windows devices, mobile technology and workplace services.
• Provide hands-on IT support across Müller sites, building strong relationships with colleagues and stakeholders.
• Manage end-user devices throughout their lifecycle, including deployment, maintenance and asset management.
• Contribute to IT projects, technology rollouts and continuous service improvement initiatives.
• Maintain high standards of documentation, security, compliance and operational excellence.
• Collaborate with Service Desk, Infrastructure, Security and third-party partners to deliver reliable IT services.
• Support security initiatives, patching activities and compliance requirements.

• Adhere to IT governance, cyber security policies and industry best practices.
• Help promote a culture of security awareness and responsible technology use across the business.

What You'll Bring

• Experience providing 2nd line IT support within a fast-paced business environment.
• Strong troubleshooting skills across Microsoft technologies, end-user computing and workplace services.
• A passion for delivering outstanding customer service and a positive user experience.
• Excellent communication skills with the ability to engage confidently with both technical and non-technical colleagues.
• A proactive, solution-focused mindset with a commitment to continuous improvement.
• The ability to work independently, manage priorities and take ownership of outcomes.
• A collaborative approach and willingness to share knowledge and support team success.
• A full UK driving licence, willingness to travel between Müller sites, and flexibility to participate in an out-of-hours support rota.

Why Müller Group IT?

At Müller Group IT, people come first. We're a supportive, collaborative team built on strong family values, where knowledge is shared, success is celebrated, and everyone is encouraged to grow.

You'll work with modern technologies, support colleagues across Europe, and play a key role in delivering IT services that keep our business running. We value ownership, customer focus, continuous improvement and teamwork, giving you the opportunity to make a real impact every day.

At Müller, we're committed to creating an inclusive workplace where everyone feels they belong.

We welcome applications from all backgrounds and encourage people to apply even if they don't meet every requirement listed.

If you need reasonable adjustments at any stage of the recruitment process, please let us know - we're happy to support you

If you're looking for a role where you can develop your technical skills, work with great people and make a real impact across a leading UK business, we'd love to hear from you.

www.mullercareers.co.uk