First Response Restoration Technician

Policy Expert Claims; Tonbridge; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Discretionary bonus

Life insurance

Enhanced pension scheme

Employee of the month & employee ofthe

Employee of the year awards

Refer a Friend scheme

Birthday entitlement

Volunteer day

Job summary

Policy Expert Claims is seeking a motivated individual to join as a Trainee First Response Technician. You will support the restoration of properties damaged by fire, water, and other incidents, delivering customer-focused service from the first contact through to resolution.

This entry-level opportunity includes full training, progression potential, and a suite of benefits. A full, clean driving licence is required, with some irregular hours as needed.

Qualifications

• Excellent spoken and written communication.
• Strong service mindset and empathy for customers.
• Ability to manage time and tasks effectively.
• Willingness to follow established processes and procedures.
• Open to feedback and committed to continuous learning.

Responsibilities

• Assist with restoration tasks at properties damaged by fire, water or other incidents.
• Provide excellent customer service to policyholders and stakeholders.
• Carry out mitigation works to prevent further damage.
• Monitor and set up drying equipment on-site.
• Document assessments, photos, and communications accurately.
• Collaborate with team leads to ensure timely, high-quality service.

Skills

Clear communication

Customer service

Time management

Process adherence

Receptive to feedback

Administrative skills

Full driving license

Job description

Trainee First Response Technician - Start Your Career in Insurance

Launch a Long-Term Career in the Insurance Industry

This isn’t just a job - it’s a structured entry route into one of the UK’s most stable and rewarding professional sectors: insurance.

As a Trainee First Response Technician, you’ll gain hands‑on experience at the very start of the insurance claims journey – helping customers recover after property damage while learning how claims are assessed, managed, and resolved. You’ll develop real industry knowledge, practical technical skills, and professional experience that can lead to a wide range of specialist insurance careers.

Many of our technicians have developed specialist skills and progressed into roles such as:

• Field Operations Management
• Loss assessing and property Surveying
• Desktop Surveying & Claims Strategy

While progression is performance‑based and developed over time through training, experience, and demonstrated capability. With structured development, hands‑on training, and real opportunities to grow, this is an ideal role for someone who wants to build a long‑term career in restoration, insurance, and property services.

About Us

Policy Expert Claims delivers a dedicated, end‑to‑end claims management service, Policy Expert. Combining cutting‑edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way. Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Within our First Response division, we are looking for a motivated and enthusiastic individual to join our team as a Trainee First Response Technician. This role involves working independently in customers’ homes, making safe, professional decisions while following agreed processes and standards. It’s an exciting entry‑level opportunity that will give you the chance to learn and grow in a fast‑paced, dynamic environment, assisting with fire, water, and accidental damage restoration projects.

Key Responsibilities:

As a Trainee First Response Technician, you’ll play a vital role in supporting our experienced team with the restoration of properties damaged by fire, water, or other accidental damage.

Your responsibilities will include:

• Assisting with restoring, drying, and sanitising tasks following water or fire damage.
• Providing excellent customer service to policyholders and other relevant parties.
• Carrying out mitigation works in a property to prevent any secondary damage being caused.
• Helping to monitor and install correct drying equipment on‑site.
• Participating in assessments and reporting, ensuring that all necessary documents, photographs, and communications are accurately recorded.
• Working closely with our First Response Technicians and Team Leaders to ensure timely and high‑quality service delivery.
• Always maintaining health and safety standards.
• Adaptability and understanding that the nature of our work is reactive, and so can involve irregular working hours from time to time.

Key Requirements:

We want someone who is driven, customer‑focused, and eager to learn. As an employer we will provide you with full training, which Is a mix of on‑the‑job learning, shadowing and formal development.

The ideal candidate will have:

• Excellent spoken and written communication skills.
• A passion for delivering outstanding customer service and helping people in difficult circumstances.
• An eagerness to join a company offering long‑term career development and progression.
• The ability to manage your time effectively and work without close supervision.
• Comfortability following systems and processes accurately.
• Openness to feedback and commitment to continuous learning.
• Basic computer knowledge and strong administrative skills.
• A full, clean driving license with no more than 3 points.
• Previous experience in damage restoration (preferable but not essential).
• Familiarity with the insurance claims process (desirable but not essential).

In return, we can offer you:

Basic Salary from £25,500 (DOE), as well as market leading benefits.

• 25 days Annual leave plus statutory holidays
• Discretionary performance related bonus

Other benefits include:

• Life insurance cover
• Enhanced company pension scheme
• Employee of the month & employee of the year awards
• Refer a Friend scheme
• An extra day’s holiday for your birthday
• Paid volunteering/charity day a year

Insurance plays a vital role in protecting homes, businesses, and communities. The skills you develop in this role are nationally transferable and highly valued across the sector. If you want a career with purpose, progression, and long‑term security - this is where it starts.

Policy Expert Claims is an equal opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.