Trainee First Response Technician – Restoration & Insurance

Policy Expert Claims; Tonbridge; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Discretionary bonus

Life insurance

Enhanced pension scheme

Employee of the month & employee ofthe

Employee of the year awards

Refer a Friend scheme

Birthday entitlement

Volunteer day

Job summary

Policy Expert Claims is seeking a motivated individual to join as a Trainee First Response Technician. You will support the restoration of properties damaged by fire, water, and other incidents, delivering customer-focused service from the first contact through to resolution.

This entry-level opportunity includes full training, progression potential, and a suite of benefits. A full, clean driving licence is required, with some irregular hours as needed.

Qualifications

• Excellent spoken and written communication.
• Strong service mindset and empathy for customers.
• Ability to manage time and tasks effectively.
• Willingness to follow established processes and procedures.
• Open to feedback and committed to continuous learning.

Responsibilities

• Assist with restoration tasks at properties damaged by fire, water or other incidents.
• Provide excellent customer service to policyholders and stakeholders.
• Carry out mitigation works to prevent further damage.
• Monitor and set up drying equipment on-site.
• Document assessments, photos, and communications accurately.
• Collaborate with team leads to ensure timely, high-quality service.

Skills

Clear communication

Customer service

Time management

Process adherence

Receptive to feedback

Administrative skills

Full driving license

Job description

Policy Expert Claims is seeking a motivated individual to join as a Trainee First Response Technician. You will support the restoration of properties damaged by fire, water, and other incidents, delivering customer-focused service from the first contact through to resolution.

This entry-level opportunity includes full training, progression potential, and a suite of benefits. A full, clean driving licence is required, with some irregular hours as needed.