Senior Technician – Fire & Water Restoration (High-Net-Worth Claims)

Prime Disaster Response Ltd; Watford; On-site; GBP 36,000 - 40,000; Full time

Benefits offered by this job

Company vehicle

Overtime opportunities

Bonus scheme

Funded training

Job summary

Prime Disaster Response Ltd is seeking an experienced Senior Technician to take ownership of fire and water damage restoration projects, leading a field-based team across London and the South East.

You will manage drying programmes from assessment through to completion, make technical decisions, coordinate technicians, and communicate with clients and stakeholders in high-value properties. This hands-on role requires strong site leadership and a full UK driving licence.

Qualifications

• Proven experience in fire and/or water damage restoration.
• Experience supervising or guiding other technicians on site.
• Full UK driving licence and based within one hour of Watford.

Responsibilities

• Manage drying programmes from assessment to completion.
• Oversee restoration and mitigation works on high-value properties.
• Coordinate technicians on site and communicate with clients and stakeholders.
• Prepare reports, moisture readings and job records.
• Ensure health and safety and site compliance.

Skills

Fire damage restoration

Water damage restoration

Project management

Communication skills

Driving licence

Independent worker

Tools

Moisture mapping

Restoration equipment

Job description

(Minimum 2 Years’ Experience Required)

Location: Watford HQ | Field-based across London & the South East
Type: Full-time, Permanent
Salary: £36,000–£40,000 + Overtime + Bonus + Company Vehicle

About Prime Disaster Response

Prime Disaster Response is a growing restoration business supporting insurers, loss adjusters and private clients across London and the South East.

Our ambition is to be the restoration company insurers turn to first for high-net-worth claims. We’ve built a strong reputation for responsiveness, technical competence and professionalism, and we’re continuing to invest in our people, standards and services as the business grows.

The Role

We’re looking for an experienced Senior Technician to take ownership of fire and water damage restoration projects, while helping maintain high standards across our field-based team.

You’ll manage drying programmes and restoration works from initial assessment through to completion, making sound technical decisions, coordinating technicians and communicating with clients and stakeholders.

This is a hands on role suited to someone who takes pride in their work, leads by example and is confident managing complex projects in high-value properties.

Key Responsibilities

• Manage drying programmes, including assessment, moisture mapping, equipment selection, monitoring and drying validation


• Oversee restoration and mitigation works, including strip‑out, cleaning and reinstatement preparation


• Lead and coordinate technicians on site, ensuring work is completed safely, efficiently and to a high standard


• Coach and support less experienced technicians


• Make informed technical decisions and escape issues where necessary


• Communicate clearly with policyholders, loss adjusters and internal teams


• Produce accurate reports, moisture readings, photographs and job records


• Maintain health and safety standards and site compliance


• Identify opportunities to improve processes, equipment use and service delivery

What We’re Looking For

• Proven experience in fire and/or water damage restoration, including responsibility for managing projects


• Strong understanding of structural drying, psychrometry, moisture measurement and restoration equipment


• Experience supervising or guiding other technicians on site


• Confident working independently and making technical decisions


• Excellent communication and customer-handling skills


• Professional and considerate when working in high‑value, occupied properties


• Organised, reliable and thorough with documentation


• Proactive attitude and a commitment to maintaining high standards


• Comfortable using mobile devices and job‑management systems


• Full UK driving licence


• Based within approximately one hour of Watford

BDMA, IICRC (WRT/ASD/FSRT), CSCS or IOSH qualifications would be advantageous, alongside experience in leak detection, plumbing or building construction.

What We Offer

• £36,000–£40,000 depending on experience


• Company vehicle, equipment and uniform


• Overtime opportunities and bonus scheme


• Funded training and professional development


• Opportunities to progress into further technical or management responsibilities


• Supportive, quality-driven team culture

Working Pattern

• Monday to Friday


• Overtime available where required


• Field-based across London, the Home Counties and South East


• Based within one hour of our Watford HQ