2nd Line IT Support Engineer - Cybersecurity & Cloud

Wavenet; Greater London; Remote; GBP 31,000 - 42,000; Full time

Benefits offered by this job

Annual leave 25–28 days

Private medical coverage

Discounted health plans

Eye care scheme

Wellbeing programs

Wavenet Academy

Job summary

Wavenet is seeking a Technical Support Engineer to join our Service Desk and be the first point of contact for customers. You will handle service desk cases, escalate where needed, and gain hands-on experience with online security, networking, servers, and cloud services.

The role involves travel around London to support our customers and requires a collaborative, proactive approach in a fast-paced environment. This is an excellent opportunity to develop skills within a leading UK tech provider.

Qualifications

• Background in providing IT support.
• General IT knowledge and understanding.
• Good problem-solving skills.
• Capable of working independently.
• Team player.
• Flexible attitude and strong work ethic.
• Understanding of networking and protocols.

Responsibilities

• Provide IT support for circa 3000 UK schools.
• Support a range of technologies used by customers.
• Work with custom products developed in-house.
• Support VoIP and WiFi solutions.
• Assist with backup and recovery solutions.
• Manage Microsoft 365 and Google Workspace environments.

Skills

IT support

Networking knowledge

Problem solving

Independent work

Team player

Flexible attitude

Tools

Microsoft 365

Google Workspace

Job description

Wavenet is seeking a Technical Support Engineer to join our Service Desk and be the first point of contact for customers. You will handle service desk cases, escalate where needed, and gain hands-on experience with online security, networking, servers, and cloud services.

The role involves travel around London to support our customers and requires a collaborative, proactive approach in a fast-paced environment. This is an excellent opportunity to develop skills within a leading UK tech provider.