First Line Support Technician - WRS

Worldwide Recruitment Solutions; Newport; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Healthcare benefits

Saving Plans

Staff Parties

Long Service Leave

Isle Of Wight Lottery Benefits

Employee Assistance Programme

Job summary

Worldwide Recruitment Solutions is seeking a proactive 1st Line Support Technician to join our Newport-based team. You will respond to technical queries, troubleshoot hardware and software issues, and provide remote software update support. Full training will be provided and strong IT knowledge is essential.

You will be the first point of contact, ensuring SLA compliance and clear communication with clients. A friendly, professional demeanor and punctuality are required to succeed.

Qualifications

• Knowledge of Windows operating systems.
• Strong customer service skills and communication abilities.
• Basic IT knowledge and the ability to troubleshoot.
• Organised and able to meet timelines.

Responsibilities

• Being the first point of call to respond to technical queries via phone & email.
• Troubleshooting hardware & software issues.
• Providing remote support for software updates and modifications.
• Answering telephone and email inquiries within our SLA’s.
• Providing clients with timely updates on the progress of their requests.
• Logging calls on our CRM systems appropriately.
• Collaborating with 3rd party suppliers.

Skills

Windows OS

Customer service

IT knowledge

Time management

Job description

WRS is looking for an enthusiastic and motivated 1st Line Support Technician to join our ever-growing team based in Newport on the Isle of Wight.

WRS is a leading provider of EPOS (Electronic Point of Sale) solutions dedicated to helping businesses streamline their operations, enhance customer service and boost efficiency. We offer innovative EPOS software and hardware solutions designed to meet the unique needs of companies, primarily in the retail and hospitality sectors.

The successful candidate will be responsible for providing high-level customer service to our clients, ensuring that their systems operate seamlessly and at peak efficiency. Full training will be provided, IT knowledge is essential.

Responsibilities

• Being the first point of call to respond to technical queries via phone & email.
• Troubleshooting hardware & software issues.
• Providing remote support for software updates and modifications.
• Answering telephone and email inquiries within our SLA’s.
• Providing our customers with timely updates on the progress of their requests.
• Logging calls on our CRM systems appropriately.
• Collaborating with our 3rd party suppliers.

Requirements

• Punctual and well-presented.
• Knowledge and experience of computer systems such as Windows with strong IT Skills.
• High-level customer service.
• Organised and able to meet timelines.
• Flexible to meet the company opening hours.

Benefits

• Ongoing training and professional development opportunities.
• A collaborative and supportive work environment.
• Opportunities for career growth within the company.
• Healthcare benefits
• Saving Plans
• Staff Parties
• Long Service Leave
• Isle Of Wight Lottery Benefits
• Employee Assistance Programme