First Line Support Technician - Westfield, White City, London

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative dining and entertainment venue is seeking a First Line Support Technician to ensure gaming systems operate at peak performance. This role offers a vibrant work environment where you can thrive while maintaining and troubleshooting equipment to deliver an outstanding guest experience. With opportunities for progression as the company expands, you'll enjoy perks like complimentary games and discounts on food and beverages. If you're passionate about technology and customer service, this could be the perfect role for you!

Benefits

Complimentary TOCA games

Discounts on food & beverages

Free meal during shifts

Local retail and hospitality discounts

Teammate Assistance Programme with free counselling

Opportunities for progression

Qualifications

• Minimum 2 years in a First Line Support or similar role.
• Experience in AV, Mechanical maintenance, or networking is advantageous.

Responsibilities

• Regular inspections and maintenance of gaming equipment.
• Diagnosing and resolving technical issues swiftly.
• Training and supporting the venue team on technical matters.

Skills

Technical Support

AV Maintenance

Mechanical Maintenance

Networking

Linux Knowledge

Education

2+ years in First Line Support

Experience in Mechatronics

Job description

Job Title: First Line Support Technician - Westfield, White City, London, London

Job Description:

TOCA Social is the world's first dining and entertainment experience with a football twist, set to change the game! Our venues opened in 2021 in The O2, London, and Birmingham in 2024, with upcoming openings in Westfield London, Dallas, and Mexico in 2025.

At TOCA Social, Everybody Plays! Football knowledge is not required. If you thrive in an energetic and fun environment, you'll love our concept!

Enjoy benefits such as:

• Complimentary TOCA games
• Discounts on food & beverages
• Free meal during shifts
• Local retail and hospitality discounts
• Teammate Assistance Programme with free counselling
• Opportunities for progression as we expand

Job Highlights:

Location: TOCA Social, Westfield White City, London, W12 7GF

Reports to: Technical Support Supervisor

Hours: Minimum 45 hours/week; flexible to evenings and weekends

Role Overview:

The role involves ensuring gaming systems operate at peak performance to deliver an outstanding guest experience. You will maintain and troubleshoot equipment, minimizing downtime and ensuring seamless gameplay.

Responsibilities:

• Proactive Maintenance: Regular inspections and maintenance of gaming equipment.
• Reactive Maintenance: Diagnosing and resolving technical issues swiftly.
• Team Support: Training and supporting the venue team on technical matters.
• Guest Assistance: Helping guests with technical concerns and ensuring a smooth experience.
• Collaboration: Working with management to improve operations.
• Feedback & Innovation: Reporting issues and suggesting improvements.

Qualifications & Experience:

• Minimum 2 years in a First Line Support or similar role
• Experience in AV, Mechanical maintenance, Mechatronics, networking, or computer vision is advantageous
• Knowledge of IT systems, especially Linux
• Hospitality experience is a plus
• Availability for evenings and weekends