First Line Support Engineer

Brite Recruitment; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

Brite Recruitment recherche un First Line Support Engineer pour fournir un support technique à ses clients dans le secteur de la technologie. Ce rôle consiste à résoudre des problèmes logiciels, à assurer l'installation de produits et à maintenir une interaction efficace avec les clients. L'entreprise offre des avantages intéressants, dont 25 jours de congé annuel et des programmes de santé.

Benefits

25 days annual leave plus bank holidays

Good pension scheme

Healthcare schemes

Qualifications

• Expérience préalable dans un rôle de support technique ou qualifications IT.
• Excellentes compétences en résolution de problèmes et en analyse.
• Capable de travailler sous pression tout en maintenant une qualité adéquate.

Responsibilities

• Fournir un support technique de premier niveau via téléphone, e-mail et sessions à distance.
• Identifier et résoudre des problèmes logiciels méthodiquement.
• Assister les clients dans l'installation et la configuration initiale des produits logiciels.

Skills

Problem-solving

Analytical skills

Communication

Self-motivated

Attention to detail

Education

IT qualifications

Job description

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Client:

Brite Recruitment

Location:

Gloucestershire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

04e1853342d8

Job Views:

39

Posted:

24.06.2025

Expiry Date:

08.08.2025

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Job Description:

Job Description

Our client in the Technology Industry, is looking for a First Line Support Engineer toplay a crucial role in providing first-line technical support to clients, troubleshooting software-related problems, and ensuring seamless installation and configuration of software products.

BENEFITS

As an Investor in People, our client commits to improve and progress their employees. They offer 25 days annual leave (plus bank holidays) as well as a good pension and healthcare schemes.

RESPONSIBILITIES

As a First Line Support Engineer your key duties will include:

• Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions
• Identifying, diagnosing, and resolving software-related problems and technical issues
• Assisting clients with the installation and initial configuration of software products
• Keeping up-to-date with the latest software updates and features, sharing knowledge with clients
• Escalating complex issues to the 2nd Line Support teams
• Offering basic training to clients on using the software effectively
• Maintaining accurate records of client interactions, technical issues, and resolutions
• Assisting in testing new software releases and updates to identify and report bugs

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of First Line Support Engineer , you must have:

• Previous experience within a Technical Support role or someone with IT qualifications who is looking for their first IT role
• Excellent problem-solving and analytical skills
• The ability to communicate effectively, both written and verbal
• Self-motivated with a positive attitude
• Able to work under pressure whilst maintaining quality and attention to detail.

NEXT STEPS

If you’re interested in becoming a First Line Support Engineer , apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.