Communication Support Engineer

TieTalent; West Midlands; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology company seeks a Communication Support Engineer for their Redditch location. You will manage customer support and provide technical assistance focused on complex networking solutions. This role offers opportunities for growth within the UK defence market, requiring strong communication and engineering skills.

Benefits

26 days holiday plus bank holidays

Discretionary Bonus once a year

Salary Sacrifice Pension

Employee Assistance program

Access to Westfield Healthcare scheme

Cycle to Work Scheme

Employee Share Scheme

Qualifications

• Experience in interfacing with technical engineers.
• Understanding of networking, IP scheming, and RF.
• Clear communication skills.

Responsibilities

• Managing support tickets and answering technical questions.
• Conducting Wave Relay equipment health checks.
• Providing technical support for customer demonstrations.

Skills

Networking

Hardware

Cisco

Communication

Troubleshooting

Education

Engineering qualifications ideally in communications and/or electronics

Job description

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About

Communication Support Engineer

Overview (About Us)

Whether it’s industrial embedded computing, custom lithium battery packs, secure communication systems, antennas, or imaging technology we design, manufacture, supply and support it!

From the ocean floor to the edge of space, Steatite innovation is making sure that vital technology operates consistently, reliably, and above all safely.

Our products can be found gathering scientific insight in the cold and crushing depths of the deep sea, transmitting high bandwidth data across hostile terrain, processing colossal amounts of traffic data at the “edge” and via the cloud, and enabling next generation video solutions on board trains above and below ground.

From the first day of your employment with us, you will be part of an organisation that strives every day to make your work rewarding and cares for your safety and wellbeing.

The Solid State Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments or support during the application process or interview, please let us know, and we will make the necessary arrangements.

Job Type: Onsite with travel

Job Title: Communication Support Engineer

Location: Redditch

Hours: 38 hours

Salary Package: £30,000 to £40,000

Benefits

26 days holiday plus bank holidays, increasing to 29 days with long service Discretionary Bonus once a year Salary Sacrifice Pension 4 x Salary Death in Service payment Access to Westfield Healthcare scheme, including: Corporate Healthcare Plan Employee Assistance program Wellbeing App Discount scheme Cycle to Work Scheme EV Salary Sacrifice Scheme Employee Share Scheme The type of person we are looking for (About You)

We are looking for someone who is collaborative, technically minded, and able to work closely with multiple teams—including the Communications Business Development Team, Project Management Team, and Subject Matter Experts. This person should be confident supporting complex networking and communications solutions, with a particular focus on Wave Relay MANET technology and hardware. They should also have a strong interest or background in working on projects within the UK defence market, bringing both technical understanding and a team-oriented approach to help deliver high-quality project and technical support.

The Role (What you’ll be doing)

This Role Encompasses The Following Responsibilities

Asset management including the base lining of the customers fleet of equipment. Project related Wave Relay equipment health checks and configuration management of hardware in line with the requirements of the project. Answering the help desk calls for the specific project and other technical questions. Recording and resolving technical questions. Managing support tickets. Managing and maintain the customers technical reference system. Work with the Communications Business Development team and Engineering to evaluate new software and hardware products. Providing overall customer support and acting in a support role for Wave Relay projects and specific support projects contracted to Steatite. Give and be part of a team in providing field technical support for customer demonstrations and trials. The role has opportunities to expand and get more involved with customer and technical support for the Wave Relay radios and associated equipment nd software.Once fully trained the role shall be to serve as a technical / project support specialist for the Communications business unit with the primary task of supporting a specific project and a secondary role of technical support to a wider customer base.

The position requires travelling to customer locations to enable delivery of the project support and functions required to fulfil the project.

Key Competencies & Experience

First class communication skills with proven experience in interfacing with technical engineers. Engineering qualifications ideally in communications and or electronics. Understanding / qualifications in networking, IP scheming, and RF Understanding of IP Networks Have a basic understanding of RF Theory Strong understanding of engineering principles, systems, and troubleshooting. Ability to coordinate tasks, track progress, and ensure deadlines are met. Ensuring accuracy in documentation, reporting, and project execution. Security Clearances is required or need to be able to obtain Clean Driving LicenceDesirable

Experience with Defence, Communications, Intelligence, Special Operations communication systems but not essential. Ideally has experience collaborating directly with customers and end users. Networking skills using Cisco with CCNA or equivalent Have used/or know knowledge of MANET networks

Nice-to-have skills

• Networking
• Hardware
• Cisco
• CCNA
• Redditch, England
  
  

Work experience

• Build/Release
• System Engineer
• NOC Engineer
  
  

Languages

• English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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