First Line Manager

GXO Logistics, Inc; Otley; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Company pension

Life assurance

24/7 online GP service

Employee assistance programme

MyBenefits platform access

High-street discounts

Cycle-to-work scheme

Job summary

GXO is seeking an experienced First Line Manager for our Sherburn (Leeds) operation. This full-time role leads shift activity, coordinates team leaders and ensures the smooth flow of goods to meet SLAs and KPIs.

You will monitor real-time performance, plan labour with the Shift Manager, coach your team and collaborate with operations, transport and customer teams to deliver objectives. The role includes a 4 on/4 off shift pattern and a £33,000 salary plus benefits.

Qualifications

• Proven experience in a warehouse or logistics leadership role.
• Strong people management capability, with experience leading teams and driving engagement.
• Experience working with Warehouse Management Systems (WMS) and using data to monitor and drive performance.
• Good organisational and analytical skills, with the ability to plan resources and respond to changing demands.
• Confident communication and stakeholder management skills with a proactive approach.

Responsibilities

• Take ownership of shift performance, coordinating team leaders and activities to ensure efficient flow of goods in line with SLAs and KPIs.
• Monitor real-time performance, identify risks to service delivery and implement corrective actions to maintain productivity, accuracy and service standards.
• Plan and manage labour requirements with the Shift Manager, aligning resources to volume forecasts and demands.
• Lead, coach and develop your team, driving engagement, accountability and performance while addressing conduct or training needs.
• Collaborate with internal stakeholders across operations, transport and customer teams to deliver operational objectives.

Skills

Warehouse leadership

People management

Data-driven decisions

WMS experience

Stakeholder management

Tools

WMS

Job description

Are you an experienced warehouse leader who thrives in a fast‑paced, high‑volume operation? Do you enjoy driving performance, coordinating teams and ensuring seamless operational flow? Are you confident balancing customer expectations, productivity and people management on shift?

Here at GXO, we’re recruiting for First Line Managers (FLM) to support our operation in Sherburn (Leeds). This is a full‑time permanent role, working a 4 on / 4 off shift pattern (07:00 – 19:00 or 19:00- 07:00), where you’ll take responsibility for leading operational activity, coordinating teams and ensuring the smooth and efficient flow of goods across the warehouse.

Pay, benefits and more:

We’re looking to offer a salary of £33,000 along with 23 days annual leave plus company‑sponsored pension, life assurance, access to our 24/7 online GP service and a comprehensive employee assistance programme.

You’ll also enjoy access to our MyBenefits platform, offering high‑street discounts, cycle‑to‑work scheme, cashback cards, savings schemes and more.

What you’ll do on a typical day:

• Take ownership of shift performance, coordinating team leaders and operational activities to ensure the efficient flow of goods through the warehouse in line with customer SLAs and KPIs
• Monitor real‑time operational performance, proactively identifying risks to service delivery and implementing corrective actions to maintain productivity, accuracy and service standards
• Plan and manage labour requirements in collaboration with the Shift Manager, ensuring resource levels are aligned to volume forecasts and operational demands
• Lead, coach and develop your team, driving engagement, accountability and performance while addressing any conduct, capability or training needs
• Work closely with internal stakeholders across operations, transport and customer teams, ensuring clear communication and alignment to deliver operational objectives

What you need to succeed at GXO:

• Proven experience in a warehouse or logistics leadership role, ideally within a fast‑paced, high‑volume environment
• Strong people management capability, with experience leading teams, managing performance and driving engagement
• Experience working with Warehouse Management Systems (WMS) and using data to monitor and improve performance
• Good organisational and analytical skills, with the ability to plan resources and respond to changing operational demands
• Confident communication and stakeholder management skills, with a proactive and solutions‑focused approach

We engineer faster, smarter, leaner supply chains

GXO is a leading provider of cutting‑edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.Review GXO's candidate privacy statement here.