1st Line IT Support Engineer

Michael Page; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Fantastic benefits

Progression opportunities

Job summary

Michael Page is seeking a 1st Line IT Support Engineer for a leading property firm in Birmingham city centre. The role is full time and office based, offering progression opportunities and a strong benefits package.

You will provide first-line support, log tickets, configure hardware/software, assist with basic networking, and document processes. The successful candidate will have solid IT experience and good communication skills.

Qualifications

• Previous experience in an IT support role.
• Strong technical troubleshooting skills and a logical approach to problem-solving.
• Familiarity with setting up and maintaining hardware and software systems.
• Basic knowledge of networking and connectivity principles.
• Excellent communication skills to assist users effectively.

Responsibilities

• Provide first-line IT support to users, responding to queries and troubleshooting issues.
• Log and manage support tickets, ensuring timely resolution or escalation where necessary.
• Set up and configure hardware, software and user accounts.
• Monitor and maintain IT systems to ensure optimal performance.
• Assist with basic network troubleshooting and connectivity issues.
• Support colleagues with technical guidance and advice.
• Document processes and update technical manuals as needed.
• Collaborate with the wider IT team to improve systems and processes.

Skills

Troubleshooting

Communication

Organisational

Prioritisation

Problem solving

Tools

Hardware setup

Software setup

Networking basics

Job description

1st Line IT Support Engineer role working for a leading property firm in Birmingham city centre. The role is full time and fully office based.

Client Details

My client is a successful property organisation based in Birmingham city centre looking for a 1st line IT Support Engineer.

Description

• Provide first-line IT support to users, responding to queries and troubleshooting issues.
• Log and manage support tickets, ensuring timely resolution or escalation where necessary.
• Set up and configure hardware, software and user accounts.
• Monitor and maintain IT systems to ensure optimal performance.
• Assist with basic network troubleshooting and connectivity issues.
• Support colleagues with technical guidance and advice.
• Document processes and update technical manuals as needed.
• Collaborate with the wider IT team to improve systems and processes.

Profile

A successful 1st Line IT Support Engineer should have:

• Previous experience in an IT support role.
• Strong technical troubleshooting skills and a logical approach to problem-solving.
• Familiarity with setting up and maintaining hardware and software systems.
• Basic knowledge of networking and connectivity principles.
• Excellent communication skills to assist users effectively.
• Organised and able to prioritise tasks in a busy environment.
• Can commute to Birmingham City Centre

Job Offer

• Negotiable salary
• Opportunity for progression
• Fantastic benefits