Service Desk Analyst / 1st Line Support

Pro-Connexions; Wakefield; On-site; GBP 22,000 - 30,000; Full time

Job summary

Pro-Connexions in Wakefield is seeking a 1st Line Support / Service Desk Analyst / IT Support to provide end-user assistance. Office based, Monday to Friday.

Ideal candidates have strong customer service, clear communication, and proactive troubleshooting. Skills include Windows 10/11, Office 365, Active Directory, printer support, Group Policy, and SCCM; willingness to upskill.

Qualifications

• Strong customer service experience and excellent communication skills.
• Logical troubleshooting and diagnostic abilities, resourceful with a growth mindset.

Responsibilities

• Provide end-user IT support to staff, resolving incidents and requests.
• Office-based role in Wakefield, Mon-Fri; contribute to team value with proactive upskilling.

Skills

Windows 10/11

Office 365

Active Directory

Printer support

Group Policy

SCCM

Tools

SCCM

Job description

1stLine Support / Service Desk Analyst /IT Support Office based in Wakefield- Mon Fri needed to provide end user support. You must have strong customer services experience and determined to enhance your IT Technical Skill set and career! Multiple roles available.

As 1st Line Support / Service Desk Analyst /IT Support you should ideally have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, hardware printer support knowledge, Group Policy, SCCM or be willing and proactive in upskilling yourself.

Successful 1stLine Support / Service Desk Analyst /IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any1stLine Support / Service Desk Analyst /IT Support who has had any previous experience of adding value to a team will have a huge advantage.