Senior 2nd Line IT Support Analyst | ServiceNow & Windows

Anchor; Bradford; On-site; GBP 31,000 - 37,000; Full time

Job summary

Anchor in Bradford is seeking an experienced 2nd Line Support Analyst to join the IT Service Desk. The role provides escalation support across office, remote and home environments and drives improvements in ITSM practices, including ServiceNow workflows.

You’ll resolve complex incidents, contribute to knowledge articles and work to SLAs while maintaining high-quality customer service. The position is permanent, full-time, with 37.5 hours weekly and a 7:00–21:00 rota.

Qualifications

• Extensive experience providing 2nd line support within an IT Service Desk environment and across other operational and technical teams.

Responsibilities

• Deliver expert technical support across core workplace systems and services, ensuring a consistent, high-quality service

Skills

2nd line support

ITIL

Customer service

Problem management

Team collaboration

Education

Microsoft 365 Fundamentals (MS-900)

Entra Fundamentals (AZ-900)

Tools

ServiceNow

Windows OS

M365

Azure/Entra ID

Job description

Anchor in Bradford is seeking an experienced 2nd Line Support Analyst to join the IT Service Desk. The role provides escalation support across office, remote and home environments and drives improvements in ITSM practices, including ServiceNow workflows.

You’ll resolve complex incidents, contribute to knowledge articles and work to SLAs while maintaining high-quality customer service. The position is permanent, full-time, with 37.5 hours weekly and a 7:00–21:00 rota.