First-Contact Customer Support & Compliance Admin

Contract Personnel Ltd; Norwich; On-site; GBP 17,908 - 23,419; Full time

Benefits offered by this job

Birthday day off

20 days holiday

Perkbox

Life assurance cover

Group pension

Free parking

Wellbeing and EAP programme

Job summary

Contract Personnel Ltd is seeking a friendly, organised administrator to deliver excellent service from our Norwich head office. You will be the first contact for customer calls and emails, working on a 4 on/4 off rota with specific shift times.

The role focuses on accurate handling of queries and compliant practices within a team setting. Responsibilities include supporting the Customer Resolution function, monitoring lone-working safety processes, and carrying out general admin duties across

Qualifications

• Experience in administrative, customer service or support roles.
• High accuracy in record-keeping and strong communication skills.
• Able to handle confidential information in line with GDPR.
• Proficient with Microsoft 365 and internal systems.

Responsibilities

• Provide administrative support to the Customer Resolution function.
• First point of contact for customer inquiries by phone and email.
• Assist in monitoring lone-working safety processes and out-of-hours oversight.
• Perform general administrative duties such as scanning and uploading documents.

Skills

Administrative experience / customer 1

Customer service

Attention to detail

Strong written & verbal communication

GDPR awareness

Team player

Tools

Microsoft 365

Job description

Contract Personnel Ltd is seeking a friendly, organised administrator to deliver excellent service from our Norwich head office. You will be the first contact for customer calls and emails, working on a 4 on/4 off rota with specific shift times.

The role focuses on accurate handling of queries and compliant practices within a team setting. Responsibilities include supporting the Customer Resolution function, monitoring lone-working safety processes, and carrying out general admin duties across