Customer Resolution Specialist

Contract Personnel Limited; Broadland; On-site; GBP 17,908 - 20,664; Full time

Benefits offered by this job

Perkbox access

Birthday day off

Wellbeing programme

Life assurance

Group pension

Private medical insurance

On-site parking

Job summary

Contract Personnel Limited is seeking a friendly, organised administrator to deliver excellent service as the first point of contact for customer phone calls and emails. Based at the Head Office in Norwich, the role operates on a 4 on/4 off rota with shifts including weekdays 12:00–20:00 and weekends 08:00–18:00.

Responsibilities include supporting the Customer Resolution function, monitoring lone-working safety, handling enquiries, and performing general admin tasks such as scanning and

Qualifications

• Previous experience in administrative, customer service, or support roles in fast-paced environments.
• Excellent attention to detail with high accuracy in record-keeping.
• Strong written and verbal communication across all levels.
• Ability to handle confidential information in line with GDPR and relevant legislation.

Responsibilities

• Provide administrative support to the Customer Resolution function and handle customer queries.
• Support lone-working safety monitoring and out-of-hours compliance oversight.
• Be the first point of contact for customer enquiries and escalate as needed.
• Carry out general admin duties such as scanning and uploading documents.

Skills

Attention to detail

Communication

IT skills

Admin experience

GDPR/compliance

Tools

Microsoft 365

Internal systems

Job description

We are looking for a friendly, organised and customer-focused administrator to help deliver excellent service to our customers. Working as part of a team and reporting into the Compliance Manager, this role focuses on being a first point of contact for customer phone calls and emails.

The role is based at the Head Office in Norwich, working on a 4 on/4 off rota basis, covering the following shifts:

• Monday - Friday 12:00pm-8:00pm
• Saturday - Sunday 8:00am-6:00pm

Responsibilities

• Provide administrative support to the Customer Resolution function, ensuring accurate and timely handling of customer queries
• Assist in the ongoing monitoring of lone‑working safety processes, including out‑of‑hours oversight to support compliance
• Act as a first point of contact for customer enquiries, delivering a professional and consistent customer experience across all interactions and escalating to the appropriate team
• Carry out general administrative duties such as scanning in documents and uploading files to internal platforms

Qualities and Experience

• Previous experience in an administrative, customer service, or customer support role within a fast‑paced environment (or strong transferable administrative experience)
• Excellent attention to detail with a high level of accuracy in record‑keeping
• Strong written and verbal communication skills with the ability to engage effectively across all levels
• Ability to handle sensitive and confidential information appropriately in line with GDPR and relevant legislation
• Strong IT skills, including Microsoft 365 (Word, Excel, Outlook, Teams) and experience using internal systems

Benefits

• Competitive hourly rate of £13.64 per hour
• 20 days holiday
• Additional day off for your birthday each year
• Top Tier Package with Perkbox, our Reward, and Recognition Platform
• Fantastic Wellbeing and Employee Assistance Programme provided by Canada Life
• Life assurance cover scheme with Canada Life
• Group Pension scheme
• Free parking
• Continuous development environment
• Great Places to Work Certified (2024/2025, 2025/2026, 2026/2027)
• Living Wage Foundation Member
• Company events
• Company pension
• Employee discount
• Health & wellbeing programme
• Life insurance
• On‑site parking
• Private medical insurance