First Charge Mortgage Administrator

ClearScore; Manchester; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Hybrid work environment

Private health and dental cover

Life assurance

Pension up to 4% matched

Training & development

Dog-friendly/creative office

Job summary

ClearScore in Manchester is seeking a Mortgage Administrator who is organised and customer-focused. You will support customers and advisers through the first-charge mortgage journey, from submission to completion, coordinating with lenders, solicitors and valuers to keep cases moving.

You will thrive in a fast-paced, detail-oriented environment, maintain accurate CRM records, and ensure compliance with FCA requirements and Consumer Duty.

Qualifications

• Experience in mortgages or financial services preferred.
• Understanding of first-charge mortgage journey and end-to-end process.
• Ability to work in a regulated environment.

Responsibilities

• Manage mortgage applications from submission through to completion with smooth progression.
• Review applications and supporting documents for accuracy and completeness.
• Provide regular updates to customers and advisers; proactively chase information.
• Build relationships with customers, advisers, lenders, solicitors and valuers to keep cases moving.
• Maintain accurate CRM and case management records.
• Complete identity, affordability, income and compliance checks per regulatory requirements.
• Identify risks or delays and work with teams to resolve complex cases.
• Ensure compliance with FCA requirements and data protection policies.
• Deliver professional, empathetic service across phone, email and digital channels.

Skills

Organised work

Attention to detail

Proactive

MS Office/CRM

Customer empathy

Data confidentiality

Tools

CRM platforms

Case management systems

Microsoft Office

Job description

We're looking for an organised, customer-focused Mortgage Administrator to help deliver a seamless experience for our customers and advisers. You'll support customers throughout their first-charge mortgage journey, from application submission through to completion, working closely with advisers, lenders, solicitors and valuers to keep cases moving and deliver great outcomes.

This is a great opportunity for someone who enjoys working in a fast-paced environment, thrives on organisation and takes pride in delivering a high-quality customer experience.

At ClearScore, we're always looking for ways to improve how we work. If you're someone who embraces technology, automation and AI to simplify processes, improve efficiency and create better customer outcomes, you'll fit right in.

What you will be doing:

• Manage mortgage applications from submission through to completion, ensuring cases progress efficiently and smoothly.
• Review applications and supporting documents to make sure they're accurate, complete and ready for submission.
• Keep customers and advisers informed with regular updates, proactively chasing outstanding information where needed.
• Build strong relationships with customers, advisers, lenders, solicitors, valuers and internal teams to keep applications moving.
• Maintain accurate records across our CRM and case management systems.
• Complete identity, affordability, income and compliance checks in line with regulatory requirements.
• Identify and escalation risks, delays, complaints or complex cases, working collaboratively to find solutions.
• Ensure every case is managed in line with FCA requirements, Consumer Duty, lender criteria, data protection legislation and internal policies.
• Deliver a responsive, professional and empathetic service across phone, email and digital channels.

Skills We’d Love You To Have

You’ll be someone who enjoys solving problems, staying organised and making life easier for customers. You care about getting the details right but never lose sight of the person behind the application.

• Strong organisational skills with the ability to manage multiple cases and priorities.
• Excellent attention to detail and clear written and verbal communication.
• A proactive mindset, taking ownership and following tasks through to completion.
• Confidence using Microsoft Office, CRM platforms and case management systems.
• A customer-first approach with the ability to build trust and communicate with empathy.
• The ability to handle confidential and sensitive information appropriately.

It would be great if you also have:

• Previous experience within mortgages, financial services, property or another regulated environment.
• An understanding of the first-charge mortgage journey and the end-to-end application process.

Why ClearScore?

ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions.

Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.

Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

Benefits:

• 25 paid holidays and a “duvet day” on your birthday
• Hybrid Work Environment
• Private health and dental cover - including mental health support through Bupa
• GP office visits
• Life assurance scheme
• Up to 4% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras
• Free sports and social clubs
• Continued investment into learning and development
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• No clock-watching culture
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

Equal Opportunities

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

Our Hybrid Model

We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.

• Minimum 3 days per week in-office

We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.

What This Means for You:

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
• Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule

We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!

Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.

Inclusion Policy

We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at https://www.clearscore.com/people-notice.