Sales Team Manager

Clearscore; Manchester; On-site; GBP 44,000 - 50,000; Full time

Benefits offered by this job

25 paid holidays

Private health and dental cover

Up to 4% matched pension

Dog-friendly office

Daily breakfast and free snacks

Job summary

ClearScore, the UK's leading credit score and report platform, seeks a Secured Sales Manager to drive performance across Advisor, Trainee Advisor and Case Manager functions. You will lead, coach and optimise teams, ensuring a smooth customer journey, high conversions and strict compliance.

The role offers a hybrid work model with 3 days in the office and 2 days from home in the Manchester area, backed by training and strong lender partnerships to support growth and product development.

Qualifications

• Experience leading sales teams and developing high-performing staff.
• Customer-centric mindset focused on achieving right outcomes for customers.
• Ability to drive sales performance while maintaining compliance and ethics.
• Strong coaching and mentoring abilities to develop teams.
• Strategic thinker aligning departmental goals with broader business objectives.
• Solid understanding of regulatory requirements and ensuring compliance.
• Ability to build and maintain relationships with internal teams and lenders.
• Proactive in identifying and implementing process improvements to enhance efficiency.
• Commitment to ongoing learning and development for self and team.

Responsibilities

• Lead and manage the Advisor, Trainee Advisor and Case Manager functions to drive performance.
• Deliver an exceptional customer journey with high satisfaction and conversion.
• Oversee Sales and Case Manager departments, maximise profitability while maintaining compliance.
• Embed a Customer First culture across teams and customer outcomes.
• Monitor call quality, audits, and satisfaction metrics to uphold service standards.
• Conduct regular performance reviews and provide coaching and development.
• Define and implement KPIs aligned with regulatory needs.
• Foster collaborations with internal teams to align marketing and business strategies.
• Maintain strong relationships with lenders to support product development and conversions.
• Encourage and implement technical improvements to enhance processes and interactions.
• Ensure compliance with regulatory requirements and corporate governance.

Skills

Sales leadership

Customer-centric

Sales performance

Coaching & mentoring

Strategic thinking

Regulatory compliance

Relationship building

Process improvements

Continuous learning

Job description

• Hybrid: 3 days in the office and 2 days from home
• Salary: A salary of £44k - £50k (OTE £64K - £75K)

We are seeking a talented and motivated Secured Sales Manager to join our highly skilled team. As a Secured Sales Manager, you will play a crucial role in in driving performance, customer satisfaction, and compliance within the Advisor, Trainee Advisor and Case Manager functions. This role is responsible for delivering an outstanding customer journey, ensuring optimal conversion rates and maintaining adherence to compliance and training procedures.

This is a real opportunity to join a market-leading financial platform backed by ClearScore’s global success and long‑term growth plans. You'll be working alongside some of the best in the industry, with access to training, support, strong partnerships with top lenders and a clear vision for the future.

What you’ll be doing:

• Lead and manage the Advisor, Trainee Advisor and Case Manager functions to drive performance and efficiency.
• Deliver an exceptional customer journey, ensuring high satisfaction and optimal conversion rates.
• Oversee the Sales and Case Manager departments, maximising profitability while maintaining compliance and quality standards.
• Embed a “Customer First” culture, ensuring the right customer outcomes at every stage.
• Monitor call quality, customer file audits, and satisfaction metrics to uphold service excellence.
• Conduct regular performance reviews, providing coaching and development opportunities for staff.
• Define and implement KPIs, regularly assessing their relevance to business and regulatory needs.
• Foster strong collaborations with internal teams to align business and marketing strategies.
• Maintain and strengthen partnerships with lenders to drive conversion and product development.
• Encourage and support technological improvements to enhance processes and customer interactions.
• Ensure full compliance with regulatory requirements and corporate governance.
• Promote a culture of ‘Treating Customers Fairly’ (TCF) and ensure employees understand their role in supporting it.
• Provide ongoing training and development for staff to ensure compliance with Customer Conduct Rules.
• Undertake additional responsibilities as required by management.

Skills we’d love you to have:

• A strong leader with experience in managing and developing high‑performing sales teams.
• A customer‑centric mindset, ensuring all activities focus on right customer outcomes.
• Proven ability to drive sales performance while maintaining compliance and ethical standards.
• Excellent coaching and mentoring skills, fostering a supportive and motivated work environment.
• A strategic thinker who can align departmental goals with broader business objectives.
• Strong understanding of regulatory requirements, ensuring compliance at all levels.
• Ability to build and maintain effective relationships with internal teams and external lenders.
• Proactive in identifying and implementing process improvements to enhance efficiency.
• A commitment to continuous learning and professional development, both for yourself and your team.

Why ClearScore?

ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions.

Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user‑centric at our core and we believe in leveraging technology to enable positive financial choices. We are design‑led and data‑driven and we embed these behaviours in everything we do.

Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

Our Hybrid Model

We embrace a dynamic hybrid work environment that balances flexibility with collaborative in‑person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.

We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face‑to‑face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.

What This Means for You:

• Flexibility to manage your work and life
• Dedicated in‑office days for team building and collaborative projects
• Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule

We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!

Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.

Inclusion Policy

We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at https://www.clearscore.com/people-notice.

• 25 paid holidays and a “duvet day” on your birthday
• Private health and dental cover - including mental health support through Bupa
• GP office visits
• Up to 4% matched pension
• Regular Lunch and Learns with guest speakers
• Dog‑friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras
• Free sports and social clubs
• Continued investment into learning and development
• Leadership‑led training
• In‑house psychotherapist
• Financial coach to help you plan and achieve your goals
• No clock‑watching culture
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan