First-Call Claims Specialist

Trinity Claims; Tonbridge; On-site; GBP 25,000 - 26,000; Full time

Job summary

Trinity Claims in Tonbridge is seeking a proactive Claims Advisor to be the first contact for policyholders reporting a claim. You will gather details, assess coverage, review documents and pass claims to the next stage, ensuring accuracy and a smooth customer journey.

Ideal candidates have strong communication, empathy and attention to detail, with experience in household claims and a commitment to excellent service. The role offers a competitive salary and ongoing development.

Qualifications

• Previous experience handling household claims.
• Working knowledge of household insurance policies, terms, exclusions, and claim lifecycles.

Responsibilities

• Answer first point of contact calls for New claims.
• Provide excellent customer service.
• Deal with sensitive situations and difficult customers.
• Display active listening skills on every call.
• Use good questioning to establish a valid claim.
• Build relationships with callers and departments.
• Deliver claim outcomes including declines.
• Pass audits at 95% or above.

Skills

Customer service

Communication

Attention to detail

Empathy

Problem solving

TCS system

EFNOL portal

Tools

TCS system

EFNOL portal

Job description

Trinity Claims in Tonbridge is seeking a proactive Claims Advisor to be the first contact for policyholders reporting a claim. You will gather details, assess coverage, review documents and pass claims to the next stage, ensuring accuracy and a smooth customer journey.

Ideal candidates have strong communication, empathy and attention to detail, with experience in household claims and a commitment to excellent service. The role offers a competitive salary and ongoing development.