Fire Service Technician

ZipRecruiter; Horsham; On-site; GBP 30,000 - 42,000; Full time

Job summary

A leading company in safety solutions seeks a technician dedicated to servicing and repairing electronic fire alarm systems. The ideal candidate will leverage their experience in low voltage electrical systems and demonstrate a commitment to excellent customer service. This role includes opportunities for growth and training in specialized systems, emphasizing both technical expertise and the importance of client relations.

Benefits

Competitive Starting Pay

Paid Training

Tuition Reimbursement

Referral Bonuses

Comprehensive Benefits Package

Qualifications

• 2+ years of experience in low voltage electrical systems and Fire/Life Safety systems.
• Able to work flexible hours, including weekends and overnight travel if necessary.
• Capable of physically demanding work such as climbing and lifting.

Responsibilities

• Diagnose problems and perform service on fire alarm systems.
• Follow troubleshooting procedures and read technical manuals.
• Provide exceptional customer service and maintain truck inventory.

Skills

Troubleshooting

Customer Service

Reading Blueprints

Electrical Systems Knowledge

Organizational Skills

Education

NICET Level II certification

Tools

Test Equipment

Multi-meter

Digital Analyzer

Job description

Job Description

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

• Competitive Starting Pay
• Paid Training
• Tuition reimbursement
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term
  • Employee Assistance Program
  • Wellness Program
  • And More!

What you will do

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible to contact customer representative and ascertain equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.

How you will do it

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
• Obtain customer signature upon completed service call assignment
• Participate in a scheduled On-call rotation
• Help to train or mentor others on the service team
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities
• Provide quotes to support recommendations and solutions.
• Perform other duties as assigned

What we look for

Required

• 2+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals
• Knowledge of test equipment, multi-meter, digital analyser, and commissioning devices
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• Ability to work flexible hours including weekends to meet customer requirements
• Overnight travel may be required
• Demonstrate a high level of customer service
• Maintain truck inventory to ensure timely response to customer needs
• Ability to adhere to, implement, and always follow safety guidelines and procedures
• Strong organizational skills, positive attitude, and an ability to learn quickly
• Possess a valid driver’s license and driving record that meets company requirements
• Able to pass a pre-employment background and drug test
• Retain any licenses that are required by , State and Local codes
• Completion of SimplexGrinnell 4120 Network training within 12 months

• NICET Level II certification