Fire & Security Service Engineer

Embrace Associates; Midhurst; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Tools and equipment provided

Uniform provided

Ongoing training and development

Pension scheme

Paid annual leave

Job summary

Embrace Associates in the United Kingdom is seeking an experienced Fire & Security Service Engineer to join our growing team. You will service and maintain fire alarm systems, CCTV, intruder alarms, access control, and automated gates across commercial and residential properties.

The role requires independent fault-finding, strong customer service, and willingness to travel, including occasional nationwide work.

Qualifications

• Experience servicing and maintaining fire and security systems.
• Strong fault-finding and problem-solving skills.
• Excellent communication and customer service.
• Full UK driving licence and flexible travel.

Responsibilities

• Service and maintain fire alarm systems, intruder alarms, CCTV, access control, gates and barriers.
• Carry out planned maintenance per standards.
• Diagnose, fault-find and repair issues.
• Complete service reports and documentation.
• Provide technical advice to customers.
• Build and maintain customer relationships.
• Stay up-to-date with regulations and emerging technologies.
• Participate in out-of-hours rota.
• Travel to customer sites including nationwide travel.

Skills

Fire alarm systems

Intruder alarms

CCTV

Access control systems

Fault-finding

Customer service

Communication skills

Teamwork

Independent working

Education

Electrical/electronic engineering qualifications

Tools

GENT fire alarms

IPAF

ECS cards

Job description

Job Summary

Fire & Security Service Engineer

Salary: £35,000 - £45,000 (Negotiable depending on experience)

Job Type: Full-Time | Permanent

We are looking for an experienced Fire & Security Service Engineer to join a growing and well-established fire and security business operating across the South of England. This is an excellent opportunity to join a professional team delivering high-quality servicing and maintenance to commercial and residential customers.

The successful candidate will have experience working across a range of fire and electronic security systems and be committed to delivering exceptional customer service while maintaining high technical standards.

Key Responsibilities :

• Service and maintain fire alarm systems, intruder alarms, CCTV, access control systems, automated gates and barriers.
• Carry out planned preventative maintenance in line with industry standards and manufacturer recommendations.
• Diagnose, fault-find and repair system issues efficiently.
• Complete service reports and all associated documentation accurately.
• Provide technical advice and support to customers when required.
• Build and maintain strong customer relationships through a professional approach.
• Keep up to date with current industry regulations, standards and emerging technologies.
• Participate in an emergency out-of-hours call-out rota.
• Travel to customer sites as required, with occasional nationwide travel.

Essential Requirements

• Previous experience servicing and maintaining fire and security systems.
• Good working knowledge of fire alarms, intruder alarms, CCTV, access control systems, automated gates and barriers.
• Relevant electrical or electronic engineering qualifications.
• Excellent fault-finding and problem-solving skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Full UK driving licence.
• Flexible approach to working hours and travel.

Desirable Skills

FIA or BAFE qualifications.

Experience working with GENT fire alarm systems.

Fault-finding experience on automated gates and barriers.

IPAF and ECS cards

Benefits Competitive

Salary based on experience.

Company vehicle and fuel card.

Tools, equipment and uniform provided.

Ongoing training and professional development.

Supportive and collaborative working environment.

Pension scheme.

Paid annual leave.

Security Clearance

Due to the nature of the work, applicants must be eligible to obtain Security Check (SC) clearance.

Applicants should:Be a British National or Dual National with the appropriate UK residency rights.

Have lived in the UK for at least five of the last ten years to satisfy BPSS, NSV and BS7858 screening requirements