Fire Safety Operations Coordinator

Ventro; Plymouth; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

PE-backed

Career progression

Training & development

Supportive team

Recognition

Job summary

Ventro Group is seeking a Commercial Administrator to join the Active Fire team in the UK. You will be the first point of contact for preplanned works, coordinating with engineers, clients and contractors to keep services running smoothly.

You will manage end-to-end processes, from scheduling diaries to issuing reports, while ensuring response times and compliance targets are met. The role requires strong organisational skills, excellent telephone communication, and meticulous record-keeping.

Qualifications

• Strong organisational skills with ability to manage multiple diaries and priorities under pressure.
• Confident telephone-based communication with clients and engineers.
• Attention to detail when updating records, portals, and Purchase Orders.
• Proactive, solutions-focused approach to prioritising urgent and emergency work.
• Experience with CRM or job management systems is desirable.

Responsibilities

• Schedule engineers' diaries, book visits and prioritise urgent works.
• Raise Purchase Orders and order parts.
• Input engineer report sheets to Salesforce.
• Maintain databases and customer portals up to date.
• Complete weekly reporting on works carried out.

Skills

Organisation

Telephone communication

Attention to detail

Proactive problem solving

Salesforce

Tools

Salesforce

Job description

Ventro Group is seeking a Commercial Administrator to join the Active Fire team in the UK. You will be the first point of contact for preplanned works, coordinating with engineers, clients and contractors to keep services running smoothly.

You will manage end-to-end processes, from scheduling diaries to issuing reports, while ensuring response times and compliance targets are met. The role requires strong organisational skills, excellent telephone communication, and meticulous record-keeping.