Contract Administrator

Ventro; Plymouth; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

PE-backed

Career progression

Training & development

Supportive team

Recognition

Job summary

Ventro Group is seeking a Commercial Administrator to join the Active Fire team in the UK. You will be the first point of contact for preplanned works, coordinating with engineers, clients and contractors to keep services running smoothly.

You will manage end-to-end processes, from scheduling diaries to issuing reports, while ensuring response times and compliance targets are met. The role requires strong organisational skills, excellent telephone communication, and meticulous record-keeping.

Qualifications

• Strong organisational skills with ability to manage multiple diaries and priorities under pressure.
• Confident telephone-based communication with clients and engineers.
• Attention to detail when updating records, portals, and Purchase Orders.
• Proactive, solutions-focused approach to prioritising urgent and emergency work.
• Experience with CRM or job management systems is desirable.

Responsibilities

• Schedule engineers' diaries, book visits and prioritise urgent works.
• Raise Purchase Orders and order parts.
• Input engineer report sheets to Salesforce.
• Maintain databases and customer portals up to date.
• Complete weekly reporting on works carried out.

Skills

Organisation

Telephone communication

Attention to detail

Proactive problem solving

Salesforce

Tools

Salesforce

Job description

Ventro Group is a leading fire safety and building compliance business, delivering critical life safety services across the United Kingdom. Backed by private equity investment from KLAR Partners, we are on an ambitious growth trajectory - scaling our operations, investing in our people, and setting new standards across the fire safety sector.

Operating through our specialist brands - Ventro, Firntec, HJS, and RD Jukes - we provide a comprehensive range of fire safety and building compliance solutions including:

• Active fire protection: fire alarm design, installation, commissioning, and maintenance
• Passive fire protection: fire stopping, compartmentation surveys, and remediation
• Fire risk assessments and building compliance consultancy
• Fire door inspection, maintenance, and replacement
• Electrical engineering: mains infrastructure, power distribution, standby power, UPS/IPS, emergency lighting, and life-safety systems

With KLAR Partners' investment and strategic support, Ventro Group is positioned for significant expansion. This is an exciting time to join a business that is professionalising at pace, building best-in-class infrastructure, and making a genuine difference to the safety of buildings and the people who live and work in them.

The Role

As Commercial Administrator, you'll be the first point of contact within our Active Fire team for preplanned works - working closely and effectively with engineers, clients, and contractors to keep our service running smoothly. You'll manage the end-to-end process: scheduling engineers' diaries, booking visits, prioritising urgent works, and issuing reports, all while ensuring response times and compliance targets are consistently met. Day to day, you'll answer telephone calls and queries, input engineer report sheets to Salesforce, keep the database and customer portals up to date, raise Purchase Orders, order parts, and complete weekly reporting on works carried out. It's a fast-paced, high-volume role at the operational heart of our fire safety business - ideal for someone who's organised, calm under pressure, and takes pride in getting things right for the customer.

What We're Looking For

We assess all candidates against our SKEB framework - the Skills, Knowledge, Experience, and Behaviours required to succeed in this role and contribute to our mission of keeping people safe.

Skills

• Strong organisational skills, able to manage multiple engineer diaries, and priorities simultaneously under pressure
• Confident telephone-based communication - comfortable answering calls and resolving queries
• Attention to detail when updating records, portals, and Purchase Orders
• A proactive, solutions-focused approach to prioritising urgent and emergency work

Knowledge

• Understanding of sceduling processes, including response-time compliance
• Working knowledge of Purchase Order processing and basic financial administration
• Familiarity with Salesforce or similar CRM/job management systems (desirable)

Experience

• Previous administration or coordination experience is essential
• Experience managing a high volume of calls or tasks in a fast-paced environment
• Experience scheduling or coordinating engineers, field-based staff, or contractors (desirable)
• Experience in a reactive maintenance, fire safety, or facilities environment (desirable)

Behaviours

• Positive, enthusiastic and have a genuine can-do attitude.
• Customer focused and committed to delivering a high-quality service.
• Reliable, self-disciplined and able to take ownership of their responsibilities.
• Calm and organised when dealing with urgent or competing demands.
• Confident communicating with clients, engineers, subcontractors and colleagues.
• Comfortable working towards KPIs and operational targets.
• A natural problem solver who takes responsibility for finding solutions.

Our Values

At Ventro Group, our values aren't just words on a wall - they define how we work, how we treat each other, and how we deliver for our customers. We look for people who share these principles and can demonstrate them every day.

Right from the Start -

Get it right first time, take pride in quality, and always deliver for the customer.

Extreme Ownership -

Own your outcomes, understand your impact, and bring solutions not problems.

Day 1 Mindset -

Stay hungry, stay lean, put the customer first, and be better today than yesterday.

What We Offer

• Competitive salary and benefits package.
• The opportunity to join a fast-growing, PE-backed business.
• Genuine career progression opportunities within the Group.
• Excellent training and ongoing development.
• A supportive team environment with colleagues you can rely on.
• Recognition and rewards for strong performance.
• The opportunity to work within the fire safety and compliance sector and make a genuine difference to people's safety.

Ventro Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements to support your application.

Note: Ventro Group prefer to hire directly and will be in touch with our PSL Agencies if this role is eligible. We do not accept speculative CVs and no fee will be applicable if sent.