Fire ICT Engineer

Networking Women in the Fire Service; Ipswich; On-site; GBP 31,000 - 38,000; Full time

Job summary

Suffolk County Council's Suffolk Fire and Rescue Service is seeking a Fire ICT Engineer to join a dynamic team dedicated to enabling frontline operations. You will support, maintain and develop a range of specialist and business-critical systems in a public service setting.

You’ll help manage radio communications, telephony, data centre technologies and IT infrastructure, install and troubleshoot ICT components, and participate in an on-call rota for critical systems after training.

Qualifications

• Experience with ICT systems and supporting critical IT services.
• Ability to install, configure and troubleshoot ICT components.
• Good communication and customer service for a public-sector environment.

Responsibilities

• Support, maintain and develop specialist and business-critical systems.
• Maintain radio communications, telephony, and emergency alerting platforms.
• Provide technical support for IT infrastructure, networks and data centre technologies.
• Install, configure, troubleshoot and monitor ICT systems; participate in on-call rota for critical systems after training.
• Implement security measures to protect data and ensure policy compliance.
• Manage IT service requests, resolve issues and escalate as needed.

Skills

Strong problem-solving

Team collaboration

Proactive approach

Willingness to learn

Tools

IT infrastructure

Networks

Data centre technologies

Job description

Suffolk County Council, Suffolk Fire and Rescue Service

Address: Ipswich East Fire Station, Suffolk, IP3 9SJ, Onsite working
Salary: £34,434 per annum (pro rata for part time)
Hours: 37 hours per week
Contract: Permanent
Technology underpins everything we do at Suffolk Fire and Rescue Service. From emergency communications and Fire Control systems to data, networking and critical operational technology, ICT plays a vital role in helping keep Suffolk safe.

As a Fire ICT Engineer, you’ll join a dynamic team supporting and developing the technology that enables frontline and support services to operate effectively. This is an exciting opportunity to contribute to digital transformation projects while working in a supportive public service environment where your work makes a real difference.

Your role:

You’ll support, maintain and develop a range of specialist and business-critical systems, including:

• Maintaining radio communications, telephony systems and emergency alerting platforms.
• Providing technical support for IT infrastructure, networks, systems and data centre technologies.
• Installing, configuring, troubleshooting and monitoring ICT systems.
  Supporting ICT projects and, following training, participating in an on-call rota for critical systems.
• Implementing security measures to protect data and ensure compliance with policies and regulations.
• Managing and responding to IT service requests, resolving issues and escalating where required.

What you’ll bring:

We’re looking for someone who is enthusiastic about technology and committed to delivering excellent service. You’ll have:

• A passion for technology, innovation and continuous improvement.
  Strong problem-solving skills and a proactive approach.
• The ability to work collaboratively as part of a team and independently when needed.
• A flexible, hands-on approach and willingness to learn new skills.
  Good communication skills and the ability to build positive working relationships.
• A commitment to delivering high-quality work and excellent customer service

Whether you’re bringing existing ICT experience or transferable technical skills, we’d love to hear from you.