Fire and Security - Remote Support Engineer

Securitas; England; Remote; GBP 34,000 - 52,000; Full time

Job summary

Securitas Technology is recruiting a Remote Support Engineer to diagnose and triage systems installed in the field. Hours are 4.00pm–8.00am with weekends and a day off per week (8 hour shifts).

You will handle remote diagnostics for Intruder, CCTV, Fire, and related security products, delivering timely support and cross-department collaboration. The role requires 3-5 years in electronic Security services, strong networking knowledge, and excellent communication skills, with a proactive mindset

Qualifications

• 3-5 years of experience in electronic Security service industry.
• Proficient in MS Office, Outlook and Excel.
• Strong written and verbal communication skills.
• Proactive and able to work on own initiative.
• Good interaction between departments and ability to influence others.
• Excellent knowledge of networking and IP connectivity.
• Understanding of Intruder, Fire, CCTV, T&A and Access Control systems.

Responsibilities

• Maintain comprehensive records of all customer and engineer interactions via the ticket system.
• Provide remote assistance to investigate and identify customer issues, and support engineers deploying/upgrading systems.
• Follow the defined ticket management process to meet targets.
• Test software releases and apply fix releases to customer systems.
• Feed back information internally to other departments and attend required meetings.
• Identify training requirements for customers and carry out offline testing as needed.

Skills

Security industry experience

Remote support

Networking & IP connectivity

Customer interaction

Interdepartmental collaboration

Influencing skills

Team motivation

Proactive & self-driven

Tools

MS Office

Outlook

Excel

Job description

The role...

The role of a Remote Support Engineer is to provide remote diagnosis and triage of systems installed in the field.

Hours of work will be between 4.00pm and 8.00am including weekends with a day off per week.(8 hour shifts)

Previous experience of working within a security industry is essential and candidates must have experience of security products including Intruder, CCTV, Fire etc.

What you will be doing...

• Keep an excellent record of all customers and engineer interactions via the ticket system.
• Provide remote assistance to investigate and identify customer issues, and ensure engineers installing/upgrading customer systems or servicing systems.
• Efficiently follow a defined support ticket management process to ensure targets are met.
• Test software releases.
• Apply fix releases to customer systems.
• Feedback information internally to other departments.
• Attend internal and external meetings as required.
• Identify training requirements for customers.
• Carry out offline testing on customer data as required.
• A strong desire for learning in a fast-moving market.
• Contribute to the goals and objectives of the team.
• Be highly motivated to achieve success.

What you will need...

• 3-5 years of experience in the electronic Security service industry
• PC literate in MS Office, Outlook and Excel
• Good written and verbal skills
• Proactive, able to work on own initiative
• Good interaction between departments
• Ability to influence effectively
• Excellent knowledge of networking and IP connectivity.
• Understanding of Intruder, Fire, CCTV, T&A and Access Control systems.

Key Attributes...

• Ability to follow detailed instructions
• Good business understanding
• Interpersonal and communication Skills
• Relationship building & Networking
• The desire to improve and take on new challenges
• Experience in the electronic Security sector
• Ability to be part of a team and set leadership examples
• Ability to demonstrate influencing skills

It's great to see you're considering a career with us here at Securitas Technology! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas Technology?

At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We're here to help-just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks - Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant - Supporting equality and inclusion.
• Disability Confident Employer - Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2Disability Confident Employer Certification - We commit to guaranteeingan interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs - Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification - Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women's Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you.