Fire and Security - Remote Support Engineer

Securitas AB; Milton Keynes; Hybrid; GBP 28,000 - 44,000; Full time

Job summary

Securitas Technology in the United Kingdom is seeking a Remote Support Engineer to diagnose and triage security systems installed in the field. The role operates remotely with 4.00pm–8.00am shifts, including weekends, and requires diligent ticketing and proactive problem solving.

You will follow structured processes, test releases, apply fixes, and collaborate with engineers and other teams while continuously learning in a fast-moving market.

Qualifications

• 3-5 years of experience in the electronic security service industry.
• Proactive, able to work on own initiative.
• Excellent knowledge of networking and IP connectivity.
• Understanding of Intruder, Fire, CCTV, T&A and Access Control systems.

Responsibilities

• Keep an excellent record of all customers and engineer interactions via the ticket system.
• Provide remote assistance to investigate and identify customer issues, and ensure engineers installing/upgrading customer systems or servicing systems.
• Efficiently follow a defined support ticket management process to ensure targets are met.
• Test software releases.
• Apply fix releases to customer systems.
• Feedback information internally to other departments.
• Attend internal and external meetings as required.
• Identify training requirements for customers.
• Carry out offline testing on customer data as required.

Skills

Security industry experience

MS Office

Networking

Communication skills

Self-motivated

Team player

Tools

IP networking

Job description

Fire and Security - Remote Support Engineer

The role...

The role of a Remote Support Engineer is to provide remote diagnosis and triage of systems installed in the field.

Hours of work will be between 4.00pm and 8.00am including weekends with a day off per week.(8 hour shifts)

Previous experience of working within a security industry is essential and candidates must have experience of security products including Intruder, CCTV, Fire etc.

Job Description

What you will be doing...

• Keep an excellent record of all customers and engineer interactions via the ticket system.


• Provide remote assistance to investigate and identify customer issues, and ensure engineers installing/upgrading customer systems or servicing systems.


• Efficiently follow a defined support ticket management process to ensure targets are met.


• Test software releases.


• Apply fix releases to customer systems.


• Feedback information internally to other departments.


• Attend internal and external meetings as required.


• Identify training requirements for customers.


• Carry out offline testing on customer data as required.


• A strong desire for learning in a fast-moving market.


• Contribute to the goals and objectives of the team.


• Be highly motivated to achieve success.

Qualifications

What you will need...

• 3-5 years of experience in the electronic Security service industry


• PC literate in MS Office, Outlook and Excel


• Good written and verbal skills


• Proactive, able to work on own initiative


• Ability to influence effectively


• Excellent knowledge of networking and IP connectivity.


• Understanding of Intruder, Fire, CCTV, T&A and Access Control systems.

Key Attributes...

• Ability to follow detailed instructions


• Interpersonal and communication Skills


• Relationship building & Networking


• The desire to improve and take on new challenges


• Experience in the electronic Security sector


• Ability to be part of a team and set leadership examples


• Ability to demonstrate influencing skills

Additional Information

It’s great to see you’re considering a career with us here at Securitas Technology! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas Technology?

At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.


• Inclusive Leadership: A culture of respect, transparency, and collaboration.


• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.


• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.


• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2Disability Confident Employer Certification - We commit to guaranteeingan interview to anyone who discloses a disability at screening, providing they live within the location requirements.


• Health & Well-being Programs – Mental health support and workplace wellness.


• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!