Fire Alarm Systems Service Engineer

Fixfire®; West Midlands; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Door-to-door pay with bonus

Uncapped monthly productivity bonus

On-call rota

Overtime rates

25 days holiday

Bank holidays

Birthday off

Company vehicle

Fuel card

Phone and laptop

Annual pay review

Private health scheme

Enhanced pension contributions

Midlands-focused workload

Training days

Professional development

Transparent management

Job summary

Fixfire® is recruiting a Fire Alarm Service Engineer to service a varied portfolio across the Midlands and surrounding areas, focusing on planned maintenance, compliance and customer support rather than long travel. Join a values-driven business that offers door-to-door pay with an uncapped monthly productivity bonus, an on-call rota, generous holiday entitlement and a company vehicle with fuel card.

You will work with life safety systems, attend emergency calls as needed, and certify work to BS

Qualifications

• Previous experience maintaining fire alarm or similar life & property protection systems.
• Strong working knowledge of fire alarm systems and relevant industry standards.
• Relevant industry qualifications (or working towards them).
• A professional, well-organised approach and good communication skills.
• A positive attitude and a genuine commitment to customer service.

Responsibilities

• Carry out planned annual and intermediate servicing and maintenance of:
• Fire alarm systems
• Emergency lighting
• Nurse call / patient call systems
• Associated life safety equipment
• Diagnose faults and complete remedial works to a high professional standard
• Attend emergency and non-routine service calls when required
• Participate in the on-call rota, providing reliable out-of-hours support to customers
• Certify all works in line with BS 5839-1:2025 and other applicable standards
• Deliver work efficiently while upholding Fixfire’s quality, compliance and customer-first values
• Accurately complete service documentation and reports using company systems
• This role is about doing things properly – safely, compliantly, and with pride.

Skills

Fire alarm maintenance

Life safety systems

Customer service

Tools

BS 5839-1:2025

Job description

Fire Alarm Service Engineer

Midlands & Surrounding Areas

Join a business that values quality, people and professionalism.

Fixfire® is looking for a skilled and motivated Fire Alarm Service Engineer to join our growing Service Delivery team. This is a fantastic opportunity for an engineer who takes pride in their work, values customer relationships, and wants to be part of a business that genuinely values its people.

You’ll be working on a varied portfolio of systems across the Midlands and surrounding areas, with a strong focus on planned maintenance, compliance and customer support – not constant long‑distance travel.

Why join Fixfire?

We know good engineers have choices. Here’s what makes this role different:

• Excellent salary with door‑to‑door pay and an uncapped monthly productivity bonus
• Generous on‑call rota and overtime rates, fairly managed and well supported
• 25 days holiday, increasing with service, plus:
• Bank holidays
• Your birthday off – paid
• Company vehicle, fuel card, phone and laptop
• Annual pay review, company sick pay, private health scheme and enhanced pension contributions
• Midlands‑focused workload, supporting a healthier work/life balance
• Structured training days, ongoing professional development and manufacturer training
• Approachable management, open communication and genuine company transparency

You’ll be supported, trusted, and given the time to do the job properly.

The Role – What you’ll be doing

As a Fire Alarm Service Engineer at Fixfire®, you will:

• Carry out planned annual and intermediate servicing and maintenance of:
• Fire alarm systems
• Emergency lighting
• Nurse call / patient call systems
• Associated life safety equipment
• Diagnose faults and complete remedial works to a high professional standard
• Attend emergency and non‑routine service calls when required
• Participate in the on‑call rota, providing reliable out‑of‑hours support to customers
• Certify all works in line with BS 5839‑1:2025 and other applicable standards
• Deliver work efficiently while upholding Fixfire’s quality, compliance and customer‑first values
• Accurately complete service documentation and reports using company systems
• This role is about doing things properly – safely, compliantly, and with pride.

What we’re looking for

You’ll be a good fit for this role if you have:

• Previous experience maintaining fire alarm or similar life & property protection systems
• Strong working knowledge of fire alarm systems and relevant industry standards
• Relevant industry qualifications (or working towards them)
• A professional, well‑organised approach and good communication skills
• A positive attitude and a genuine commitment to customer service

Desirable (but Not Essential)

• Experience with Access Control, Nurse Call, Intruder Alarms or CCTV
• Familiarity with systems such as Advanced, Protec, Morley, Gent and patient call systems

Security Screening

This is a full‑time, permanent role. Due to the environments we work in, enhanced security screening will be required.

About Fixfire®

Fixfire® is part of Avansys LLP, alongside Leading Edge Products and Electrospa, delivering life and property protection solutions for the built environment.

With offices in Coventry (West Midlands) and Coalville (East Midlands), Fixfire® supports a diverse and established customer base – from SMEs to FTSE 100 organisations – across sectors including commercial, industrial, healthcare and education.

We’re on a strong growth trajectory and are known for innovation, high standards, and doing things differently – and better – than the competition.

Ready for your next step?

If you’re looking for a long‑term role with a growing, values‑driven business that respects engineers and rewards consistent work, we’d love to hear from you.