Fintech Customer Support Specialist - Hybrid (London)

Stream; Greater London; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

25 Days Annual Leave

Private Healthcare

Salary sacrifice to pension

Season Ticket Loan

Sabbatical scheme

Paid leave to volunteer

Job summary

Stream is seeking a Customer Support Representative in London with a hybrid working model. You will communicate with diverse customers, understand the product, and resolve inquiries, including engineering escalations, while collaborating with cross-functional teams.

The role offers a salary of £28,000 rising to £31,000 after a 6-month probation, plus extensive benefits such as generous annual leave and private healthcare.

Qualifications

• Experience in a financial-regulated environment is advantageous.

Responsibilities

• Communicating effectively and promptly with a variety of customers.
• Maintaining a positive and empathetic attitude toward customers at all times.
• Knowing our product inside and out to answer customer inquiries.
• Handling technical escalations, reproducing issues, and working with engineering to resolve them.

Job description

Stream is seeking a Customer Support Representative in London with a hybrid working model. You will communicate with diverse customers, understand the product, and resolve inquiries, including engineering escalations, while collaborating with cross-functional teams.

The role offers a salary of £28,000 rising to £31,000 after a 6-month probation, plus extensive benefits such as generous annual leave and private healthcare.