FinTech Customer Experience Specialist (Hybrid)

Jaja Finance; Manchester; Hybrid; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Pension contributions

Annual bonus potential

Private medical cover

25 days annual leave

Birthday leave

Life insurance

Vitality health insurance option

Employee assistance programme

Job summary

Jaja Finance in Manchester is seeking a Customer Service Agent to join a fast-paced, hybrid team. You will support customers by phone and other channels, helping them access our products and services with empathy and clarity.

The role emphasizes problem solving, collaboration, and continuous improvement in a growing consumer finance business. You will work two days per week in the Manchester office, with a focus on delivering excellent customer experiences while adhering to SLAs and policies.

Qualifications

• Proven call centre experience in dynamic environments.
• Solid background in the financial services sector.
• Excellent verbal communication with empathy and listening skills.
• Ability to adapt in fast-paced, changing environments.
• Strong organizational and time-management abilities.
• Experience across the full customer journey.

Responsibilities

• Handle customer inquiries via phone and multi-channel support, providing accurate information about products and services.
• Identify solutions and guide customers to self-serve when appropriate.
• Resolve issues at first point of contact, ensuring a positive experience.
• Provide technical support and troubleshooting for our products or services.
• Maintain and update customer records to ensure accurate history of interactions.
• Communicate clearly to understand needs and offer suitable solutions.
• Collaborate with teammates and other departments to escalate complex issues.
• Gather and share customer feedback to help improve products, services, and processes.
• Follow company policies and regulatory guidelines to ensure high-quality service.

Skills

Call centre experience

Financial services

Verbal communication

Adaptability

Organization

Customer journey

Job description

Jaja Finance in Manchester is seeking a Customer Service Agent to join a fast-paced, hybrid team. You will support customers by phone and other channels, helping them access our products and services with empathy and clarity.

The role emphasizes problem solving, collaboration, and continuous improvement in a growing consumer finance business. You will work two days per week in the Manchester office, with a focus on delivering excellent customer experiences while adhering to SLAs and policies.