FinTech Customer Service Specialist - Hybrid + Equity

Abound; Milton Keynes; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Equity

Hybrid work model

25 days holiday

8 bank holidays

2 volunteering days

Sabbatical after 4 years

Employee loan

Free gym membership

Wellness budget

Job summary

Abound is redefining consumer lending in the UK and beyond. The Customer Service Specialist will support customers through the entire loan journey, from application to repayment planning, delivering tailored assistance and exceptional service.

Join our Milton Keynes office 3 days a week with the remaining days working from home. You’ll manage multi-channel communications, comply with FCA/KYC/TCF standards, and proactively resolve complex issues, while contributing to a growing fintech culture.

Qualifications

• Minimum 2 years customer service experience in financial services.
• Experience handling queries and providing an exceptional level of service.
• Excellent communication skills with the ability to handle difficult conversations.
• Multi-channel experience (phone and email) is preferred.
• Knowledge of FCA guidelines and KYC/TCF principles.
• Attention to detail with high accuracy.
• Able to work independently or in a team and develop personally.
• Proactive in identifying problems and offering solutions.
• Experience dealing with vulnerable customers and complaints.

Responsibilities

• Support customers throughout the loan journey, from application to repayment planning.
• Offer exceptional service and tailored support when needed.
• Work from the Milton Keynes office 3 days a week with 2 days remote.
• Handle queries and resolve complaints efficiently and independently.
• Collaborate with colleagues to improve processes and reduce waste.
• Maintain clear and accurate documentation and regulatory compliance.

Skills

Customer service

Financial services

Communication skills

Multi-channel support

Problem solving

KYC/TCF awareness

Attention to detail

Teamwork

Job description

Abound is redefining consumer lending in the UK and beyond. The Customer Service Specialist will support customers through the entire loan journey, from application to repayment planning, delivering tailored assistance and exceptional service.

Join our Milton Keynes office 3 days a week with the remaining days working from home. You’ll manage multi-channel communications, comply with FCA/KYC/TCF standards, and proactively resolve complex issues, while contributing to a growing fintech culture.