Finnish-Speaking Customer Careline Advisor

Danone; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Full training

Career development opportunities

Supportive team environment

Work with leading global brand

Job summary

Danone seeks a customer service professional to be the first point of contact for consumers. You will handle product enquiries and complaints with professionalism and care, taking ownership of customer journeys.

The role requires flexibility to work evenings and weekends as needed, with a careline operating hours from 8am to 4:30pm, Monday to Friday. Full training is provided, with opportunities for career development in a supportive team environment.

Qualifications

• Fluent Finnish (spoken and written).
• Strong English communication skills.
• Previous customer service experience preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide support across multiple channels for Danone consumers.
• Take ownership of customer journeys and strive for best possible resolution.
• Handle product enquiries and complaints with professionalism and empathy.

Skills

Finnish language

English communication

Customer service experience

Communication and problem-solving

Tools

Microsoft Office

Google Workspace

Salesforce CRM

Job description

Danone seeks a customer service professional to be the first point of contact for consumers. You will handle product enquiries and complaints with professionalism and care, taking ownership of customer journeys.

The role requires flexibility to work evenings and weekends as needed, with a careline operating hours from 8am to 4:30pm, Monday to Friday. Full training is provided, with opportunities for career development in a supportive team environment.