Fine-Dining Server | VIP Guest Experience

sohohouseco; Chiswick; On-site; GBP 34,000 - 39,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

Soho Friends Membership

50% Team discount on Food & Drink - 7d

Staff Room Rates

Health Cash Plan (up to 2 dependents)

Dental Plan (up to 2 dependents)

Birthday Day Off after 1 year

Staff discounts on Cowshed & Soho Home

2 days paid charity via Soho Impact

Counselling Sessions

Cookhouse & House Tonic programs

Continuous training & development

Monthly team events

Job summary

Soho House is seeking an attentive Waiter to deliver refined, personalised service to members and guests. You will work closely with floor and kitchen teams to ensure a smooth dining experience, reflecting the club's standards of professionalism and discretion.

Your duties include greeting guests, taking orders, making recommendations, and handling payments, while maintaining a pristine, welcoming environment throughout the visit.

Qualifications

• 2-3 years in a similar high-end dining environment.
• Able to thrive in fast-paced, high-volume environments and stay calm under pressure.
• Hospitable, approachable and passionate about customer service.
• Able to work flexible shifts including weekends and holidays.

Responsibilities

• Warmly greet members, introduce menus, and engage guests upon seating.
• Take accurate food and drink orders, noting allergies or dietary needs.
• Coordinate with kitchen and bar staff to ensure timely delivery.
• Provide menu recommendations, including food and drink pairings.
• Maintain service by topping up water, wine, and beverages proactively.
• Keep tables clean and reset, ensuring a pristine environment.
• Handle member requests and special accommodations with flexibility.
• Process payments via card, Soho House App, or House Pay.
• Maintain discretion and professionalism with VIPs and PWKs.
• Attend briefings, tastings, and assist colleagues to support the team.

Skills

High-end dining experience

Guest service

Teamwork

Problem solving

Flexibility

Job description

Soho House is seeking an attentive Waiter to deliver refined, personalised service to members and guests. You will work closely with floor and kitchen teams to ensure a smooth dining experience, reflecting the club's standards of professionalism and discretion.

Your duties include greeting guests, taking orders, making recommendations, and handling payments, while maintaining a pristine, welcoming environment throughout the visit.