Financial Wellbeing and Energy Advice Worker

Children's Hospices Across Scotland; Aberdeen City; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Flexible hybrid work

Training opportunities

LG Pension Scheme

Generous annual leave

Employee assistance programme

Wellbeing support

Job summary

Children's Hospices Across Scotland (CHAS) is seeking a Financial Wellbeing and Energy Advice Advisor to support families of children with life-shortening conditions. Based in Aberdeen or Inverness, the role combines one-to-one support with welfare benefits, energy advice and money guidance, including home visits and diary management.

Hybrid working with travel across Grampian and Highland regions; travel to family homes is core.

Qualifications

• Experience providing welfare benefits, money, income maximisation or energy advice.
• Ability to explain complex information clearly and sensitively.
• Commitment to impartial, person-centred advice.
• Strong relationship-building and collaborative skills.
• Good organisation and diary management; ability to manage own workload.
• A driving licence, access to a car and willingness to travel for home visits across Grampian and Highland regions.

Responsibilities

• Explain benefit entitlements and support families through applications and casework.
• Help families identify ways to maximise income and strengthen financial wellbeing.
• Provide impartial energy advice and information on energy efficiency.
• Support applications to benevolent funds, trusts and other sources of financial help.
• Signpost or refer families to specialist services when further support is required.
• Build effective relationships with external organisations, partners and volunteers.

Skills

Welfare benefits

Money advice

Income maximisation

Energy advice

Casework management

Clear communication

Relationship building

Organisation

Diary management

Driving licence

Willing to travel

Tools

Diary management tools

Job description

Caring for a child with a life-shortening condition can bring unexpected financial pressures, including higher care and energy costs and changes to a family’s income. In this role, you will provide practical, compassionate advice that helps families understand their options and maximise the money available to them. You will join CHAS’s supportive and experienced Financial Wellbeing and Energy Advice Team, working primarily with teams in Aberdeen and Inverness and alongside Family Support Teams across CHAS. The team achieved more than £1.7 million in financial gains for CHAS families last year. Funded through a grant from Scottish Gas Network (SGN), this post will extend financial wellbeing and energy advice for families in the Grampian and Highland regions. This is a temporary role, currently funded until 30 September 2028.

The Role

You will work directly with families of children with life-shortening conditions, providing one-to-one support across income maximisation, welfare benefits, money advice and energy advice. This is a hybrid role, with a requirement to work from your Aberdeen or Inverness base one day each week. You will also undertake home visits and manage your own diary, giving you the flexibility to plan your workload around the needs of families and the service.

Your work will include

• Explaining benefit entitlements and supporting families through applications and casework.
• Helping families identify ways to maximise income and strengthen their financial wellbeing.
• Providing impartial energy advice and information on energy efficiency.
• Supporting applications to benevolent funds, trusts and other sources of financial help.
• Signposting or referring families to specialist services when further support is required.
• Building effective relationships with external organisations, partners and volunteers.

About You

To be successful in this role, you will bring practical advice skills, sound judgement and a family‑centred approach. We are looking for someone who can demonstrate:

• Experience of providing welfare benefits, money, income maximisation or energy advice.
• Confidence managing casework and supporting people through applications and complex processes.
• The ability to explain detailed information clearly, sensitively and in accessible language.
• A commitment to impartial, accurate and person‑centred advice.
• Strong relationship‑building skills and the ability to work collaboratively with colleagues and partner organisations.
• Good organisation and record keeping, with the confidence to manage your own diary, caseload, home visits and a varied workload.
• A driving licence, access to a car and willingness to travel is essential for this post as travel to family homes across both Grampian and Highland regions for home visits will be a core responsibility of this role.

About CHAS

At CHAS, we support families during the toughest of times. Our ambition is to reach every family in Scotland who is living with the heart‑breaking prognosis that their child is dying, offering care and support that helps families make the most of their precious time together. CHAS provides support through Rachel House and Robin House, outreach services in homes, hospitals and communities across Scotland, and partnership working with Scotland’s three children’s hospitals.

What we offer

• A close and supportive team: Work alongside experienced colleagues who share knowledge, solve problems together and are committed to achieving the best outcomes for families.
• Expert guidance: Learn from colleagues with specialist expertise in financial wellbeing, welfare benefits and energy support, with guidance available as you develop in the role.
• Training and development: Access a wide range of learning and development opportunities to strengthen your knowledge, build confidence and grow your specialist skills.
• Flexible hybrid working: Work from your Aberdeen or Inverness base one day each week, alongside home working and home visits, while managing your own diary.
• Comprehensive benefits: Benefit from generous annual leave, the option to join a Local Government pension scheme, incremental salary progression, Blue Light discounts and health and wellbeing support, including an employee assistance programme.