Family Adviser (Thrive Early) x 2 posts

Citizens Advice Bureau (Grangemouth & Bo’ness); Penicuik; On-site; GBP 24,000 - 34,000; Full time

Job summary

Citizens Advice Bureau (Grangemouth & Bo’ness) is seeking a compassionate Thrive Early Family Adviser to provide practical, holistic support to families with children under five facing poverty. You will advise on welfare benefits, income maximisation and debt, deliver information sessions to small groups, and build trusted relationships to help families achieve financial security.

Working with partners, you’ll coordinate whole-family support, advocate for families, and travel across the Falkirk

Qualifications

• Experience providing welfare rights, money, debt or holistic advice.
• Experience supporting people experiencing poverty or financial hardship.
• Ability to build trusting relationships with individuals and families.
• Ability to manage a caseload and maintain records.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with partner organisations.
• Commitment to equality, inclusion and reducing child poverty.

Responsibilities

• Provide practical, holistic support to families with young children facing poverty.
• Advise on welfare benefits, income maximisation and debt.
• Deliver information sessions to small groups and advocate for families.
• Develop tailored support plans and coordinate with partners.
• Maintain accurate case records and monitor outcomes.

Skills

Welfare advice

Poverty support

Trust building

Caseload management

Communication

Collaboration

Equality & inclusion

Job description

We are looking for a compassionate, skilled and motivated adviser to join our Thrive Early team.

The Thrive Early Family Adviser will provide practical, holistic support to families with children under five who are experiencing, or at risk of experiencing, poverty. The role will focus on helping families improve their financial wellbeing by providing advice and support around welfare benefits, income maximisation, debt and other financial issues, as well as information sessions to small groups.

A key part of the role will be building trusted, positive relationships with families who may face significant barriers to engaging with traditional advice services. The postholder will work with families over the medium to long term, providing tailored advice, advocacy and practical support to help them achieve greater financial security and wellbeing.

The successful candidate will work closely with colleagues from Home-Start, Save the Children UK, Citizens Advice Scotland and other local partners to deliver coordinated, whole-family support.

Person Specification

Essential:

• Experience providing welfare rights, money, debt or holistic advice.
• Experience supporting people experiencing poverty, financial hardship or complex life circumstances.
• Ability to build trusting relationships with individuals and families.
• Ability to manage a caseload effectively and maintain accurate case records.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with partner organisations and external agencies.
• Commitment to equality, inclusion and reducing child poverty.

Desirable:

• Knowledge of the Scottish Social Security and welfare system.
• Experience of providing information sessions to small groups.
• Experience of working with families with young children.
• Experience of advocacy or casework involving complex issues.
• Experience of monitoring outcomes and contributing to evaluation or reporting.
• Knowledge of local services and support available across the Falkirk Council area.
• Access to a car.

Practical Requirements

• Be able and willing to travel throughout the Falkirk Council area as required by the role.
• Be willing to undertake relevant training and professional development.
• Be able to work flexibly in response to the needs of families and the Thrive Early programme.
• Undergo a PVG check

About Thrive Early

Thrive Early is a partnership programme delivered by Citizens Advice Scotland, Home-Start UK and Save the Children UK. The programme supports the Scottish Government's commitment to tackling child poverty by helping families with children under five to prevent and mitigate the impacts of poverty. Thrive Early provides integrated, community-based and whole-family support. The programme brings together:practical and emotional family support from Home-Start;financial, welfare and holistic advice from Citizens Advice;opportunities for families to share their experiences and influence service development and wider systems change through Save the Children UK.Support is tailored to individual family circumstances and aims to improve financial wellbeing, emotional resilience, social connections and access to services.

Equality, Diversity and Inclusion

Citizens Advice Bureau (Grangemouth & Bo’ness) Ltd. is committed to equality, diversity and inclusion.

We welcome applications from people from all sections of the community and particularly encourage applications from people whose experiences and backgrounds reflect the diverse communities we serve.

We are committed to making reasonable adjustments throughout the recruitment process and during employment to support candidates and staff with disabilities or other individual requirements.