Financial Wellbeing Adviser

Citizens Advice; St Leonards; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

31 days annual leave

Employer pension contribution

Employee wellbeing support

TOIL scheme

Training and development opportunities

Supportive and inclusive workplace

Job summary

Citizens Advice 1066 is seeking a Financial Wellbeing Adviser to help local people improve money management, energy awareness and digital inclusion. This role supports individuals in building confidence, reducing financial hardship and developing long-term resilience.

You will engage with diverse communities, provide practical guidance, keep accurate records and promote wellbeing across the area. A rewarding opportunity to make a real difference.

Qualifications

• Has experience delivering financial, energy or consumer advice.
• Understands the challenges faced by people experiencing financial hardship.
• Has strong communication and engagement skills.
• Is confident using IT systems and digital tools.
• Can work independently and manage their workload effectively.
• Enjoys helping people develop new skills and confidence.
• Shares our commitment to inclusion and community support.

Responsibilities

• Delivering financial capability advice and support
• Helping clients improve money management and budgeting skills
• Providing energy advice and support to tackle fuel poverty
• Supporting digital inclusion and helping people access online services
• Building relationships with community partners
• Maintaining accurate records and monitoring information
• Promoting financial resilience and wellbeing across local communities

Skills

Financial advice

Energy advice

Digital inclusion

Communication skills

IT literacy

Independent working

Community engagement

Job description

Empower people to improve their financial wellbeing

Citizens Advice 1066 is looking for a Financial Wellbeing Adviser to support local people with money management, energy advice and digital inclusion skills. This is a rewarding role where you'll help individuals build confidence, reduce financial hardship and develop long-term financial resilience.

You'll work with people from a variety of backgrounds, delivering practical advice and guidance that helps them make informed financial decisions and access the support available to them.

What you'll be doing

• Delivering financial capability advice and support
• Helping clients improve money management and budgeting skills
• Providing energy advice and support to tackle fuel poverty
• Supporting digital inclusion and helping people access online services
• Building relationships with community partners
• Maintaining accurate records and monitoring information
• Promoting financial resilience and wellbeing across local communities

We're Looking For Someone Who

• Has experience delivering financial, energy or consumer advice
• Understands the challenges faced by people experiencing financial hardship
• Has strong communication and engagement skills
• Is confident using IT systems and digital tools
• Can work independently and manage their workload effectivelyEnjoys helping people develop new skills and confidence
• Shares our commitment to inclusion and community support

What we offer

• 31 days annual leave including bank holidays (rising with service). Pro rata for part-time.
• Employer pension contribution
• Employee wellbeing support
• TOIL scheme
• Training and development opportunities
• A supportive and inclusive workplace

If you're passionate about helping people improve their financial wellbeing and want to work for an organisation that changes lives every day, we'd love to hear from you.