Financial Support Officer

We Manage Jobs(WMJobs); Redditch; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

pension

25 days leave + bank holidays pro-rata

flexible working

Employee Assistance Programme

discount platform access

Job summary

We Manage Jobs(WMJobs) through Bromsgrove District Council and Redditch Borough Council are seeking two Financial Support Officers to join a busy shared service, based across Redditch and Bromsgrove offices. The role focuses on processing Housing Benefits, Council Tax Support, Crisis and Resilience Fund Housing Payments and Essential Living Fund Support claims.

We are looking for a customer-focused individual with experience using a variety of ICT systems and GCSE-level Maths and English or

Qualifications

• Experience using a variety of ICT systems.
• Educated to GCSE level (4-9) including Maths and English, or demonstrable work-related experience in Benefits.

Responsibilities

• Process Housing Benefits, Council Tax Support, Crisis and Resilience Fund Housing Payments and Essential Living Fund Support claims.
• Provide support and advice and identify opportunities to help customers improve their financial independence.

Skills

Customer focus

ICT systems experience

Education

GCSE Maths and English

Job description

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

Redditch Borough Council and Bromsgrove District Council are looking to fill 2 posts in their busy shared service Financial Support Team. These will be based across offices in Redditch and Bromsgrove.

The purpose of this role is to provide support and advice and identify opportunities, to help customers improve their financial independence, including processing Housing Benefits, Council Tax Support, Crisis and Resilience Fund Housing Payments and Essential Living Fund Support claims.

Key requirements

We are looking for a customer focused individual with experience of using a variety of ICT systems and a willingness to develop new and innovative working practices. Applicants should be educated to GCSE level (4-9) or equivalent, including Maths and English, or possess demonstrable work-related experience in the field of Benefits (Housing Benefit & Council Tax Reduction Scheme).

Additional Information

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

What next

Need further information? please contact Sharen Donnelly on 01527 881260 or email [e-mail] or email [e-mail]

Closing date for completed applications: 13 September 2026 (Midnight)

Interviews will take place week commencing 28 September 2026

Attached documents

Financial Support Officer JD and PS 2022 (1).pdf

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