Financial Support Officer

Redditch Borough Council; Redditch; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Pension

Leave entitlements

Flexible working

Employee Assistance Programme

Discount platform

Job summary

Redditch Borough Council (shared with Bromsgrove District Council) seeks staff to support their Financial Support Team across Redditch and Bromsgrove offices. You will process Housing Benefits, Council Tax Reduction and related payments and provide guidance to help customers improve financial independence.

The role requires GCSEs (4-9) or equivalent with Maths and English, ICT experience, and a willingness to innovate.

Qualifications

• GCSE level (4-9) including Maths and English, or equivalent.
• Experience using ICT systems and processing benefits related claims.
• Willingness to adopt new and innovative working practices.

Responsibilities

• Process Housing Benefits, Council Tax Support, Crisis and Resilience Fund Housing Payments and Essential Living Fund claims.
• Provide advice and identify opportunities to help customers improve financial independence.

Skills

Customer service experience

ICT systems experience

Willingness to develop new practices

Education

GCSE level (4-9) including Maths and English

Job description

The following content displays a map of the jobs location - Redditch/Agile

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve .

Redditch Borough Council and Bromsgrove District Council are looking to fill 2 posts in their busy shared service Financial Support Team . These will be based across offices in Redditch and Bromsgrove.

The purpose of this role is to provide support and advice and identify opportunities, to help customers improve their financial independence, including processing Housing Benefits, Council Tax Support, Crisis and Resilience Fund Housing Payments and Essential Living Fund Support claims .

Key requirements

We are looking for a customer focused individual with experience of using a variety of ICT systems and a willingness to develop new and innovative working practices. Applicants should be educated to GCSE level (4-9) or equivalent, including Maths and English, or possess demonstrable work-related experience in the field of Benefits (Housing Benefit & Council Tax Reduction Scheme).

Additional Information

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

Closing date for completed applications: 13 September 2026 (Midnight)

Interviews will take place week commencing 28 September 2026