Financial Services Specialist (Call Centre)

JR United Kingdom; London Borough of Hillingdon; On-site; GBP 29,000; Full time

Job summary

An established industry player is seeking a Financial Services Specialist to join their dynamic team. This role involves delivering exceptional customer service in a phone-based environment while managing mortgage administration activities. The ideal candidate will thrive in a fast-paced setting, demonstrating strong communication skills and attention to detail. With a focus on efficiency and customer satisfaction, you will play a key role in enhancing operations and ensuring a seamless experience for clients. Join a company recognized for its commitment to excellence and be part of a team that values your contributions.

Benefits

Private Medical Insurance

Salary Sacrifice Pension matched up to 8%

Enhanced Maternity & Paternity

Eye Care Contribution

Payroll Giving

Life Assurance

Qualifications

• Experience in a phone-based customer service environment is essential.
• Strong English verbal and written communication skills required.

Responsibilities

• Deliver accurate and timely processing of mortgage administration activities.
• Manage workload efficiently while providing outstanding customer service.

Skills

Customer Service

Attention to Detail

Problem Solving

Communication Skills

Time Management

Job description

Social network you want to login/join with:

Financial Services Specialist (Call Centre), Hillingdon

Client:

Pepper Advantage

Location:

Hillingdon, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

12

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Do you have experience in a phone-based customer service environment?

Do you pride yourself on providing excellent customer service?

Have you worked within the Financial Services Industry?

If so, we'd love you to join our team at Pepper Advantage UK in Uxbridge.

Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are seeking an enthusiastic and experienced Financial Services Specialist to join our team and contribute to the success of our organisation in Uxbridge, London.

We would like to hear from candidates with experience of delivering exceptional, phone-based customer service and who are highly organised, motivated, and able to work effectively and accurately.

You will be working within an established team as a key part of Pepper's operations, providing end-to-end servicing and administration of the mortgage throughout the complete cycle.

As a Financial Services Specialist, your key responsibilities will include:

• Delivering accurate and timely processing of mortgage administration activities
• Daily interactions with customers and third parties via telephone and in writing
• Managing your own workload efficiently and effectively in accordance with agreed policies and procedures
• Liaising effectively with clients, representing Pepper appropriately
• End-to-end servicing of mortgage/loans from completion through to redemption stage
• Identification of potential efficiencies and delivering ideas to improve Pepper operations and the customer experience
• Can consistently deliver outstanding customer service
• Previous experience within a phone-based customer service environment
• Experience of working within the Financial Services Industry
• Confident telephone manner
• Excellent attention to detail
• Able to work to tight deadlines
• Be able to analyse problems, think creatively and make effective decisions in the appropriate timescales
• Demonstrate the ability to form productive relationships at all levels
• Demonstrate strong English verbal and written communication skills
• Demonstrate self-reliance and motivation

This is a hybrid role, with the expectation of 3 days per week office attendance, following an office based training period of 4 - 6 months.

• Benchmarked salary of £29,000
• After Induction Training, Hybrid Working (3 days per week in office) is available
• Private Medical Insurance
• Salary Sacrifice Pension matched up to 8%
• EAP
• Enhanced Maternity & Paternity
• Eye Care Contribution
• Payroll Giving
• Life Assurance

About Pepper Advantage

The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.