Financial Services Planning Manager

North Oak Recruitment; Leicester; On-site; GBP 59,000 - 72,000; Full time

Benefits offered by this job

25 days holiday

Group pension

Salary sacrifice pension

Death in service

Free parking

Chartered status support

Employee Assistance Programme

Job summary

North Oak Recruitment is seeking a Financial Services Planning Manager in Leicester to lead the adviser team and drive profitable growth while maintaining high professional standards and regulatory compliance.

You will focus on developing the team, delivering strong client outcomes, and ensuring operational excellence across reporting, training, and processes in a client-centered environment.

Qualifications

• Proven experience leading and managing teams in financial services.
• Experience coaching, performance management, and developing efficient working practices.
• Proficiency with CRM software and Microsoft Office.

Responsibilities

• Lead and support adviser team to achieve business and client service objectives.
• Embed clear processes and performance management to improve efficiency.
• Collaborate with compliance, operations, marketing and product teams.
• Oversee client service quality, retention and compliance.
• Recruit, onboard, train and develop financial advisers.
• Monitor performance, market trends, and client needs to identify improvements.
• Present performance and operational reporting to senior management with recommendations.

Skills

Team leadership

Performance management

Regulatory compliance

CRM proficiency

Analytical skills

Stakeholder communication

Education

Level 4 Diploma in Financial Planning

Degree in Business/Finance/Marketing

Tools

CRM software

Microsoft Office

Job description

Financial Services Planning Manager

Location: Leicester (our Ref AL1419)

Salary: Negotiable up to c£65,000 dep on experience + benefits

My client is a highly regarded provider of independent financial advice, dedicated to delivering tailored, client-focused financial solutions. The team is driven by a commitment to integrity and excellence. They are now seeking a dynamic and experienced Financial Services Manager to join the adviser team and lead their sales efforts. The successful applicant will be CII Diploma level 4 qualified and will likely have a proven track record as a Financial Adviser. You may even be looking to sell your client bank but still want to be involved...the options are all on the table!

Job Summary: The successful candidate will provide strong day-to-day leadership to the team of IFA professionals, ensuring they operate effectively, efficiently, compliantly, and in line with commercial objectives. The role will focus on improving team performance, maintaining high professional standards, supporting development and accountability, and delivering sustainable profitable growth through excellent client outcomes and well-managed operations.

Key Responsibilities:

• Lead, manage, and support the adviser team to ensure strong performance, clear accountability, and consistent achievement of business and client service objectives.
• Drive improvements in team effectiveness and efficiency by embedding clear processes, performance management, and best practice across the function.
• Work closely with compliance, operations, marketing, and product teams to ensure the team operates within regulatory requirements and supports wider business objectives.
• Oversee the quality and consistency of client service, ensuring strong client outcomes, high retention, and a professional, compliant approach across the team.
• Support the recruitment, onboarding, training, and ongoing development of financial advisers to build a capable, motivated, and high-performing team.
• Monitor team performance, workflow, market trends, and client needs to identify opportunities to improve productivity, service quality, and profitability.
• Prepare and present performance, operational, and commercial reporting to senior management, with recommendations to improve efficiency, compliance, and profitable growth.

Qualifications:

• Proven experience in leading and managing teams within the financial services sector, with a track record of improving performance and maintaining high professional standards.
• Strong understanding of how to manage adviser teams effectively, including coaching, performance management, and developing efficient working practices.
• Level 4 Diploma in Financial Planning or equivalent. A degree in Business, Finance, Marketing, or a related field would be advantageous.
• Strong understanding of financial products and services, including investments, pensions, and insurance.
• Excellent leadership and team management skills, with the ability to motivate others, drive accountability, and foster a collaborative, compliant culture.
• Strong communication, negotiation, and interpersonal skills.
• Ability to analyse performance and operational data, identify trends, and make decisions that improve efficiency, service quality, compliance, and profitability.
• Proficiency in CRM software and Microsoft Office Suite.

Why Join:

• Competitive salary and performance-based incentives.
• 25 days holiday plus bank holidays (increasing by 1 day at 5- and 10-years service)
• Generous non-contributory group pension scheme, commencing after three months continuous service.
• Optional personal pension contributions via salary sacrifice
• Free death in service benefit (subject to qualifying criteria).
• Modern-design air-conditioned offices, with free parking.
• Opportunities for professional growth and development, including support to achieve chartered status.
• Employee Assistance Programme
• Collaborative and supportive work environment.
• A chance to make a significant impact in a respected independent financial advice firm.