Financial Planning Administrator

Brooks Macdonald; Cardiff; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in financial services seeks a Financial Planning Administrator to support advisers and clients. Responsibilities include file preparation, client servicing, and maintaining compliance. Ideal candidates will have strong communication skills, administrative experience in wealth management, and familiarity with relevant tools.

Qualifications

• Experience in wealth management administration.
• Strong communication skills required.
• Ability to prioritize and manage workload.

Responsibilities

• Prepare files for client reviews and oversee new business processes.
• Maintain client records and ensure compliance.
• Handle general administrative duties and client interactions.

Skills

Communication

Time Management

Prioritization

Microsoft Excel

Microsoft Word

Microsoft Outlook

Education

CII Level 4 qualification

Tools

Intelligent Office

Job description

As a Financial Planning Administrator, you will be part of a fast-paced team who provide administration support working closely with advisers and clients to ensure a smooth process from start to finish.

Day to day duties include gathering data, producing review packs, processing new business, dealing with letters of authority, updating client files and liaising with a variety of different providers.

Role Responsibilities:

• File preparation for new and existing client reviews including valuation reports
• Overseeing and processing new business applications, withdrawals, drawdown and fund switches
• To ensure that files remain compliant at all times
• To maintain and update client records on our back-office system (Intelligent Office)
• To gather sufficient information on existing plans/arrangements to enable adviser to review our client’s needs
• To ensure that all necessary plan information, forms and illustrations (where applicable) are available
• To structure letters to providers and clients
• Arrange client meetings and manage diaries
• General client servicing (e.g. Chasing LOA’s, address changes, liaising with product providers and third parties etc)
• To answer telephone calls and other general administrative duties such as filing/scanning/post
• Meet and greet clients for face-to-face appointments
• Perform role always ensuring adherence to the expected behaviours stated in the FCA Conduct Rules

Knowledge, Skills and Experience:

• Experience providing administrative support to advisers within a wealth management organisation
• Proficient with Microsoft Excel, Word and Outlook
• Demonstrable pensions and investment product knowledge
• Excellent communication skills both verbal and written
• Prioritise and plan own workload, with an ability to effectively manage own time and achieve strict time scales
• Working towards the CII Level 4 qualification desirable
• A knowledge of Intelligent Office desirable