Financial Markets Platform Support Engineer

Cboe Exchange, Inc.; London Borough of Southwark; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Private medical insurance (employee +

GP service access

Life and long-term illness insurance

EAP

Parental and adoption leave

Pensions contribution up to 7%

25 days holiday per year

Employee stock purchase plan

Referral bonus program

Complimentary lunch, snacks and drinks

Tuition assistance

Charitable giving company match

Volunteer opportunities

Job summary

Cboe Exchange, Inc. is hiring in London for a technical support/incident response role focused on production market data systems. You will investigate complex platform issues, perform data validation, and coordinate cross-team incident management while mentoring Tier 1 staff and supporting clients.

You will work with Linux/Windows, SQL, FIX, and UNIX-based tools, contributing to post-incident reviews and ongoing platform health. Prior securities experience is expected.

Qualifications

• Bachelor's degree or higher.
• Two to five years in a securities related or technical support position.
• Knowledge of financial market equity and derivatives products.
• Experience monitoring and supporting production, mission-critical market data systems.
• Familiarity with the FIX protocol and a strong understanding of order lifecycle workflows.
• Proficiency with Linux and Windows, and general comfort with SQL.
• The judgement to know when to decide and when to upscale.
• A willingness to use AI tooling to work faster, paired with the judgement to verify every output before it reaches a customer or a production system.

Responsibilities

• Leading the investigation of complex platform issues through log analysis, data validation, API and FIX behaviour analysis, and SQL and UNIX based diagnostics.
• Owning escalated cases through to resolution, distinguishing customer misuse from platform defect.
• Coordinating incident management across teams and conducting post-incident review, driving severity classification and tracking actions to closure.
• Participating in P1, P2 and Code Red events, and leading them when Tier 3 cover is not available.
• Handling advanced customer conversations and validating the accuracy of customer-facing explanations before they are sent.
• Supporting Data Vantage business teams with data and order type behaviour requests and assisting third party clients with configuration and troubleshooting.
• Supporting Data Vantage product management, and a defined set of legal, regulatory and compliance duties.
• Data mining and research using SQL, a UNIX shell and Cboe proprietary tools.
• Platform health and enablement daily system startup, shutdown and health checks across production, certification and disaster recovery; monitoring dashboards, alerts, scheduled jobs and database health.
• Creating and maintaining runbooks, job aids and technical procedures, and drafting technical notices and specification updates.
• Mentoring Tier 1 through shadowing, case walkthroughs and knowledge transfer sessions.

Skills

FIX protocol

SQL

Linux

Windows

AI tooling

Decision making

Education

Bachelor's degree or higher

Tools

UNIX shell

Cboe proprietary tools

Job description

Cboe Exchange, Inc. is hiring in London for a technical support/incident response role focused on production market data systems. You will investigate complex platform issues, perform data validation, and coordinate cross-team incident management while mentoring Tier 1 staff and supporting clients.

You will work with Linux/Windows, SQL, FIX, and UNIX-based tools, contributing to post-incident reviews and ongoing platform health. Prior securities experience is expected.