Finance Support Officer - Birmingham

Global Banking School; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une établissement d'enseignement supérieur à Birmingham recherche un Finance Support Officer pour aider les étudiants avec leurs demandes de financement. Vous serez responsable de l'assistance aux étudiants tout au long du processus d'inscription et d'admission. Ce poste requiert de solides compétences en finance et en communication, ainsi qu'une aptitude à travailler dans un environnement dynamique et collaboratif.

Benefits

25 jours de congés annuels, plus 8 jours fériés

Ponctualité sur le service

Remboursement des frais de scolarité

Pension de travail

Programme de reconnaissance et récompense

Prime de recommandation de 500 £

Bonus de performance annuel discrétionnaire

Qualifications

• Expérience en opérations financières ou en service client.
• Compétences élevées en informatique, en particulier avec les applications Microsoft Office.
• Capacité à travailler de manière autonome et en équipe.

Responsibilities

• Soutenir les étudiants dans leur demande de financement étudiant.
• Gérer tous les aspects de financement étudiant dans le processus d'admission.
• Répondre aux questions des étudiants par email et via le système de billetterie.

Skills

Communication écrite et verbale

Gestion du temps

Prise de décision

Résolution de problèmes

Compétences informatiques élevées

Education

Diplôme de niveau licence

Tools

Microsoft Office

Job description

Department: Fees and Income

Location: Birmingham(On-site)

About Us:GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

Our Vision:Changing lives through education.

What We Do:The Finance Support Officer is responsible for supporting students with their Student Finance applications during the admissions and enrolment process.

About the Role:

• Support students and assist with their student finance application before, during and after enrolment by providing prompt and accurate advice to their enquiries.
• Assist students in making their applications to Student Finance via online or paper application forms.
• Manage all Student Finance aspects of the admission processes related to undergraduate and postgraduate recruitment.
• Coordinate with the relevant departments to resolve student’s queries and liaise with external partners and stakeholders to resolve student queries.
• Respond to student’s queries via email and SysAid ticketing system
• Offer advice to students, colleagues and partners in accordance with GBS policies and procedures relating to all aspects of student finance, charging and liability.

About you:

• Experience working in finance operations or customer service
• A high degree of computer literacy (particularly Microsoft Office applications)
• Effective time management and planning
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills
• Strong decision making and problem-solving skills

Desirable:

• Student experience and working knowledge of HEI sector
• Degree level qualification
• HEI finance experience

What We Offer:

• 25 days annual leave, plus 8 public holidays
• 1 day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

Employee Testimonial:

"What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff)

GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Please note: This role is not eligible for sponsorship!

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