Finance Support Officer - Birmingham (Part Time - 30 Hours)

Global Banking School; Birmingham; On-site; GBP 24,000 - 30,000; Part time

Job summary

A leading higher education provider is seeking a Finance Support Officer to assist students with their finance applications. This part-time role, based in Birmingham, offers opportunities for personal development and a supportive work environment focused on student success. Benefits include flexible working arrangements and a performance bonus.

Benefits

25 days annual leave, plus 8 public holidays

Flexible Benefits: Cycle to Work, Workplace Nursery

Tuition reimbursement for career development courses

Workplace pension scheme

Discretionary annual performance bonus

Qualifications

• Experienced in finance operations or customer service.
• Effective time management and planning skills.
• Excellent written and verbal communication skills.

Responsibilities

• Support students with their Student Finance applications.
• Manage admissions and resolve student queries.
• Advise students on GBS policies and procedures.

Skills

Customer Service

Computer Literacy

Time Management

Communication

Problem Solving

Education

Degree level qualification

Tools

Microsoft Office

Job description

Department: Fees and Income

Location: Birmingham(On-site)

About Us:GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

Our Vision:Changing lives through education.

What We Do:The Finance Support Officer is responsible for supporting students with their Student Finance applications during the admissions and enrolment process.

Please note: This is a Part time position of 30 Hours per week, shifts will fall across weekdays, evenings and weekends.

About the Role:

• Support students and assist with their student finance application before, during and after enrolment by providing prompt and accurate advice to their enquiries.
• Assist students in making their applications to Student Finance via online or paper application forms.
• Manage all Student Finance aspects of the admission processes related to undergraduate and postgraduate recruitment.
• Coordinate with the relevant departments to resolve student’s queries and liaise with external partners and stakeholders to resolve student queries.
• Respond to student’s queries via email and SysAid ticketing system
• Offer advice to students, colleagues and partners in accordance with GBS policies and procedures relating to all aspects of student finance, charging and liability.

About you:

• Experience working in finance operations or customer service
• A high degree of computer literacy (particularly Microsoft Office applications)
• Effective time management and planning
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills
• Strong decision making and problem-solving skills

Desirable:

• Student experience and working knowledge of HEI sector
• Degree level qualification
• HEI finance experience

What We Offer:

• 25 days annual leave, plus 8 public holidays
• 1 day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

Employee Testimonial:

"What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff)

GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Please note: This role is not eligible for sponsorship!

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