Finance Service Desk Specialist – First-Line Support

Imperial Enterprise; Greater London; Ibrido; GBP 26.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Subsidised gym membership

Flexible working policy from day 1

43 days off a year

Generous pension schemes

Cycle-to-work scheme

On-site leisure facilities

Season ticket loan

Family leave packages

Descrizione del lavoro

Imperial College London is seeking a proactive Finance Service Centre assistant to provide first-line finance support to staff and external users. You will use the college’s service management system to log, resolve, and escalate requests, contributing to knowledge management and customer service excellence.

You will join a collaborative team within the Finance Division, with dedicated training and opportunities to develop your skills in a world-leading university environment in London.

Competenze

• Experience in a service desk or call centre environment.
• Excellent knowledge of financial systems.
• Ability to learn quickly and resolve problems first time.
• Strong written and verbal communication.
• Good interpersonal and organisational skills.
• Flexible and able to cover for others.

Mansioni

• Provide first-line finance support to college staff and external users.
• Resolve requests promptly with first-contact resolution.
• Log and track requests via phone, ServiceNow, and in-person.
• Identify and escalate recurring issues to the Finance Service Centre Manager.
• Complete ongoing training on policies and customer service.
• Assist with additional duties at divisional or college level as directed.

Conoscenze

Service Desk Experience

Financial Systems Knowledge

Communication Skills

Problem Solving

Calm Under Pressure

Team Player

Strumenti

ServiceNow

Descrizione del lavoro

Imperial College London is seeking a proactive Finance Service Centre assistant to provide first-line finance support to staff and external users. You will use the college’s service management system to log, resolve, and escalate requests, contributing to knowledge management and customer service excellence.

You will join a collaborative team within the Finance Division, with dedicated training and opportunities to develop your skills in a world-leading university environment in London.